Recent Research Reports
Five C’s of Mobile VoC Disruption
Dataset: 2016 Temkin Web Experience Ratings
State of Employee Engagement Maturity, 2016
Economics of Net Promoter Score, 2016
Dataset: 2016 Temkin Customer Service Ratings
The State of the CX Management, 2016
Did You Know?
- Temkin Group will be holding workshops in Sydney & Melbourne (Australia) in August.
- Temkin Group holds several hands-on CX workshops throughout the year.
- Temkin Group announced its $1,000 Intensify Emotion Challenge to celebrate “The Year of Emotion.”
- EMC Global Services, Safelite AutoGlass, and SunPower are winners of the 2015 Temkin Group CX Excellence Award.
- You can gain ongoing support with a Research and Advisory Subscription.
- The Customer Experience Matters® blog has a Beginner’s Guide to CX.
Is Your Customer Experience Where it Needs to Be?
Our research shows that customer experience correlates to loyalty. If your customer experience falls behind, then customers will switch to your competitors.
Making matters worse, you’ll have more people telling negative stories about your company. In this age of social media, word of mouth can be a big opportunity as well as a critical problem.
We Can Help
We’ve helped dozens of executives accelerate their CX efforts and avoid many of the pitfalls along the way. Leverage our experience to:
- Assess your CX efforts
- Align your management team
- Infuse the voice of the customer
- Build a customer-centric culture
CX journeys can seem overwhelming, but you don’t have to do it alone. Tap into Temkin Group’s expertise with a research & advisory subscription or some of our many other services. Contact us at (617) 916-2075 or email@example.com.