Recent Research Reports
ROI of Customer Experience, 2016
State of Voice of the Customer Programs, 2016
Net Promoter Score Benchmark Study, 2016
Data Snapshot: Channel Preferences Benchmark, 2016
Tech Vendor NPS Benchmark, 2016 (B2B)
Data Snapshot: Social Media Benchmark, 2016
Did You Know?
- If you’re proud of your CX efforts, you should apply for a CX Excellence Award by October 23rd.
- You can join Temkin Group in celebrating CX Day on October 5th.
- Temkin Group holds various hands-on CX workshops in different locations throughout the year.
- Temkin Group created the Intensify Emotion Movement to celebrate “The Year of Emotion.”
- You can gain ongoing support with a Research and Advisory Subscription.
- There are many different ways to engage with Temkin Group.
Is Your Customer Experience Where it Needs to Be?
Our research shows that customer experience correlates to loyalty. If your customer experience falls behind, then customers will switch to your competitors.
Making matters worse, you’ll have more people telling negative stories about your company. In this age of social media, word of mouth can be a big opportunity as well as a critical problem.
We Can Help
We’ve helped dozens of executives accelerate their CX efforts and avoid many of the pitfalls along the way. Leverage our experience to:
- Assess your CX efforts
- Align your management team
- Infuse the voice of the customer
- Build a customer-centric culture
See the many ways to engage with Temkin Group.