Recent Research Reports
Data Snapshot: Social Media Benchmark, 2016
Five C’s of Mobile VoC Disruption
Dataset: 2016 Temkin Web Experience Ratings
State of Employee Engagement Maturity, 2016
Economics of Net Promoter Score, 2016
Dataset: 2016 Temkin Customer Service Ratings
Did You Know?
- Temkin Group holds various hands-on CX workshops in different locations throughout the year.
- Temkin Group created the Intensify Emotion Movement to celebrate “The Year of Emotion.”
- EMC Global Services, Safelite AutoGlass, and SunPower are winners of the 2015 Temkin Group CX Excellence Award.
- You can gain ongoing support with a Research and Advisory Subscription.
- There are many ways to engage with Temkin Group.
Is Your Customer Experience Where it Needs to Be?
Our research shows that customer experience correlates to loyalty. If your customer experience falls behind, then customers will switch to your competitors.
Making matters worse, you’ll have more people telling negative stories about your company. In this age of social media, word of mouth can be a big opportunity as well as a critical problem.
We Can Help
We’ve helped dozens of executives accelerate their CX efforts and avoid many of the pitfalls along the way. Leverage our experience to:
- Assess your CX efforts
- Align your management team
- Infuse the voice of the customer
- Build a customer-centric culture
See the many ways to engage with Temkin Group.