Recent Research Reports
Capturing Insights from Online Customer Communities
Temkin Loyalty Index, 2016
2016 Temkin Experience Ratings of Tech Vendors
ROI of Customer Experience, 2016
State of Voice of the Customer Programs, 2016
Net Promoter Score Benchmark Study, 2016
Did You Know?
- We announced winners of the 2016 Temkin Group CX Excellence Awards: Business Development Bank of Canada, Century Support Services, Crowe Horwath, Oxford Properties, and VCA.
- The Customer Experience Matters blog has resources to help you build strong VoC & NPS programs and to increase employee engagement.
- You can enroll in various hands-on CX workshops in different locations throughout the year.
- Temkin Group created the Intensify Emotion Movement to celebrate “The Year of Emotion.”
- There are many different ways to engage with Temkin Group.
Is Your Customer Experience Where it Needs to Be?
Our research shows that customer experience correlates to loyalty. If your customer experience falls behind, then customers will switch to your competitors.
Making matters worse, you’ll have more people telling negative stories about your company. In this age of social media, word of mouth can be a big opportunity as well as a critical problem.
We Can Help
We’ve helped dozens of executives accelerate their CX efforts and avoid many of the pitfalls along the way. Leverage our experience to:
- Assess your CX efforts
- Align your management team
- Infuse the voice of the customer
- Build a customer-centric culture
See the many ways to engage with Temkin Group.