2015 Research

2015 Temkin Experience Ratings of Tech Vendors

November 2015

The Temkin Experience Ratings of Tech Vendors evaluates three areas of customer experiencesuccess (can customers achieve what they want to do), effort (how easy is it for customers to do what they want to do), and emotion (how do customers feel about their interaction). Here are links to the 2012, 2013, and 2014 Temkin Experience Ratings of Tech Vendors.

 

This product has a report (.pdf) and a dataset (.xls). The dataset has the details of the 2015 Temkin Experience Ratings, including all three components, for the 62 tech vendors as well as data on customers’ likelihood to repurchase from the vendors, their 2015 Temkin Forgiveness Ratings, and their 2015 Temkin Innovation Equity Quotient. It also includes a summary of the 2014 Temkin Experience Ratings, likelihood to repurchase, and Temkin Forgiveness Ratings. You can download sample of the data file (.xls).

 

Here are the overall results:

1511_TechVendorTxR_Rankings

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