The Temkin Experience Ratings are based on evaluating three elements of experience:
>Success: How well do experiences meet customers’ needs?
>Effort: How easy is it for customers to do what they want to do?
>Emotion: How do customers feel about the experiences?
Here are the top and bottom companies in the ratings:
See how the top 10% of companies plus industry leaders in the Temkin Experience Ratings can display a badge and tout their accomplishments
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