2015 Research

2015 Temkin Experience Ratings

March 2015

You can see all of the data at the Temkin Ratings website. You can also purchase the Temkin Experience Ratings dataset.

The Temkin Experience Ratings are based on evaluating three elements of experience:


>SuccessHow well do experiences meet customers’ needs?
>EffortHow easy is it for customers to do what they want to do?
>EmotionHow do customers feel about the experiences?


Here are the top and bottom companies in the ratings:



See how the top 10% of companies plus industry leaders in the Temkin Experience Ratings can display a badge and tout their accomplishments


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