2017 Research

Data Snapshot: CX Expectations and Plans for 2017

February 2017

In December 2016, Temkin Group surveyed 165 respondents – each from a company with $500 million or more in annual revenues – about their customer experience efforts over the past year and their plans for 2017 and beyond. We compared the results of this survey to the results of similar surveys we’ve conducted over the previous six years. This year’s results show that companies plan on dedicating more money and effort to improving a variety of customer experience activities.

The data snapshot has 12 graphics with data about CX plans and expectations for 2017. Here’s an excerpt from a mashup of two of the graphics:

1702_cximpactandimportance

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