2013 Research

Data Snapshot: Tech Vendors: Benchmarking Product and Relationship Satisfaction of IT Clients, 2013

September 2013

As you can see below, we found a wide range of ratings across the 54 tech vendors for each of the eight criteria we examined:

ProductsRelationshipsAverages

ProductsRelationshipsCompanies

Note: IT decision makers were asked to evaluate each of the criteria on a scale from very poor (1) to excellent (7). Net satisfaction equals the percentage of 6s and 7s minus the percentage of 1s, 2s, and 3s. The data snapshot includes a .pdf report and an Excel spreadsheet with data for all 54 vendors across the eight criteria.

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