2014 Research

Dataset: 2014 Temkin Web Experience Ratings

June 2014

The Temkin Web Experience Ratings are based on consumer feedback of their recent interactions with companies. The dataset, which is in Excel, includes the Temkin Web Experience Ratings for the 222 companies in the 2014 ratings. In addition, it shows changes from last year’s ratings and provides average industry ratings across age groups of consumers. You can purchase access to this data for a specific number of users. The data is licensed for internal use only and does not allow for the redistribution of any part of the dataset.

USAA’s banking business took the top spot and Capital One 360 (formerly ING Direct) earned the second highest rating in the 2014 Temkin Web Experience Ratings, which rates 222 companies across 19 industries. USAA’s insurance and credit card businesses tied for third place.Rounding out the top 13 companies in the ratings are Charles Schwab, Amazon.com, credit unions, TD Bank, U.S. Bank, Sheraton, Ace Hardware, eBay, and Nordstrom.

The award for delivering the worst web experience goes to Coventry Health Care, followed closely by Medicaid. Four of the bottom 14 organizations are health plans and three are TV service providers. The remaining companies in the bottom 14 of the Temkin Web Experience Ratings are Charter Communications, Comcast (TV service and Internet service), Dunkin’ Donuts, Time Warner Cable (TV service and Internet service), Jack in the Box, CareFirst, MetroPCS, Highmark, Adobe, and Wendy’s.

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