2015 Research

Dataset: 2015 Tech Vendor Client Success Ratings

December 2015

Temkin Group created the Client Success Ratings (CSR), which is the percentage of respondents who answered 6 or 7. As you can see below, the average CSR is 61%.
1512_ClientSuccessRatings_Overall

Which tech vendors are the best and the worst? We examined client responses for 62 tech vendors and found that IBM software, Intel, IBM SPSS, and IBM outsourcing have the highest CSR. BMC, Deloitte, CSC and Cognizant have the lowest CSR.

1512_ClientSuccessRatings_Allb

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