The 2016 Temkin Customer Service Ratings rates 277 companies across 20 industries based on a study of 10,000 U.S. consumers. This product is the dataset, in excel, for the 2016 Customer Service Ratings (TCSR). It includes the TCSR for 294 companies and 20 industries, the changes in TCSR between 2015 and 2016, and the difference in TCSR across age groups for each industry.
USAA earned the highest score in the 2016 Temkin Customer Service Ratings for the fourth year in a row. These Ratings evaluate the customer service of 277 companies across 20 industries based on a study of 10,000 U.S. consumers. USAA earned the top spot this year for its banking business with a 74% rating, and Publix came in a close second with a rating of 73%. Comcast, meanwhile, earned the lowest score in the Temkin Customer Service Ratings for the third straight year. Once again, the company received the two lowest scores in the Ratings, one for its TV service business and one for its Internet service, business both of which received a score of 31%.
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