2013 Research

Employee Engagement Benchmark Study 2013

January 2013

Figure1

Here are some of the findings from the study:

  • Fifty-seven percent of U.S. employees are moderately or highly engaged, an increase from 47% that we found last year.
  • Three-quarters of employees in companies with significantly above average financial performance are moderately or highly engaged, compared with less than half of firms with subpar financial results.
  • Nearly twice as many employees at companies with subpar customer experience are looking for a job compared with employees at companies with good customer experience.
  • Engaged employees are more than twice as likely to stay late at work if something needs to be done, help someone at work even if they’re not asked, and do something that is good for the company even if it’s not expected of them.
  • Engaged employees are almost three times as likely to make recommendations about an improvement and more than six times as likely to recommend that a friend or relative apply for a job.
  • Professional services and construction companies have the highest level of employee engagement, while travel and retail firms have the lowest.
  • Sixty percent of the workforce at companies with 100 or fewer employees are moderately or highly engaged, compared with only 46% at companies with 10,000 or more employees.
  • Seventy-five percent of senior executives are moderately or highly engaged, compared with only 46% of individual contributors.
  • The most engaged employees tend to be older, male, college educated, and African-American.
  • The most engaged employees tend to be financially secure, healthy, physically fit, and typically happy.
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