2012 Research

Net Promoter Score Benchmark Study, 2012

October 2012

The industries included in this report are airlines, auto dealers, banks, computer makers, credit card issuers, fast food chains, grocery chains, health plans, hotel chains, insurance carriers, Internet service providers, investment firms, major appliance makers, parcel delivery services, rental car agencies, retailers, software firms, TV service providers, and wireless carriers.


The report contains the following components:


> NPS for 175 companies across 19 industries

> NPS differences based on age, income, and ethnicity

> Improvement areas selected by promoters and detractors

> Connection between NPS and future purchases

> Eight tips for implementing a successful NPS program

$295 Buy Now
$295 Buy Now

Want a more customer-centric organization?
Contact Temkin Group. Click Here.