2014 Research

Net Promoter Score Benchmark Study, 2014

October 2014

Here’s a list of companies included in this study (.pdf).

 

Here are the NPS scores across 20 industries:

1410_industryNPS

 

Net Promoter Score, Net Promoter, and NPS are registered trademarks of Bain & Company, Satmetrix Systems, and Fred Reichheld.

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