2015 Research

ROI of Customer Experience, 2015

October 2015

This is the first figure in the report, and it shows the high correlation between customer experience purchase intentions for 293 companies across 20 industries:
1510_CXvsRepurchase

Here’s an excerpt from the graphic showing the three year impact on revenues for a $1 billion company in 20 different industries:

1510_ROIRevenues

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