As part of the research, nearly 200 large organizations completed Temkin Group’s employee engagement competency assessment. As you can see from the results below, less than one quarter of respondents earned a “strong” rating, and companies are particularly weak in one of our Five I’s of Employee Engagement: Inspire.
Here are some additional findings from the research:
- Seventy-five percent of companies with stronger employee engagement efforts have above average customer experience compared with 50% of companies with weaker efforts
- Eighty percent of companies with stronger employee engagement efforts have above average financial results, compared with 53% of companies with weaker efforts
- Ninety-four percent of respondents measure employee engagement and two-thirds measure it at least annually.
- Only 43 percent of respondents believe that their executive team highly prioritizes taking action based on the employee engagement feedback.
- The top obstacles to improving employee engagement are a clear employee engagement strategy and inconsistent buy-in among middle managers.
- In 53 percent of companies with stronger employee engagement efforts, the CX group is active in the efforts compared with only 35 percent of other firms.
- Firms with stronger employee engagement efforts are five times more likely than other firms to treat the results from employee engagement surveys as a high priority.