2016 Research

Tech Vendors: Product and Relationship Satisfaction, 2016

January 2016

This product has a report (.pdf) and a dataset (excel). The dataset has the details of Product/Service and Relationship satisfaction for the 62 tech vendors as well as for several tech vendors with sample sizes too small to be included in the published report.

1601_ProductRelationshipSatisfaction_Elements

As you can see in the chart below, the overall product/service & relationship satisfaction ranges from a high of 74% for Intel down to a low of 46% for Unisys.

1601_ProductRelationshipSatisfaction_Ratings

If you want to know more about the data file, download this SAMPLE SPREADSHEET without the data (.xls).

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