2012 Research

The Five I’s of Employee Engagement

November 2012

While previous Temkin Group research found a strong connection between employee engagement and both productivity and customer experience, only 35% of large firms’ employee engagement efforts received strong ratings


Based on interviews with over 20 companies, this report identifies 25 best practices and highlights more than 60 examples of ways companies are engaging employees in their customer experience efforts across the Five I’s of Employee Engagement. There are 13 exhibits providing additional information on a number of the leading practices highlighted in the report.


Here are the 25 best practices across the Five Is or Employee Engagement:

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