2012 Research

The ROI of Customer Experience

March 2012

The report provides groundbreaking analysis of 10,000 US consumers and 3,000 UK consumers, identifying the financial benefit of improving customer experience. Here’s an infographic which captures some of the high-level findings from the report:

See related research: 2012 Temkin Experience Ratings and 2012 Temkin Loyalty Ratings

$195 Buy Now
$195 Buy Now

Want a more customer-centric organization?
Contact Temkin Group. Click Here.