2015 Research

The State of Customer Experience Management, 2015

May 2015

Temkin Group’s Customer Experience Maturity Model uses six stages of CX maturity based on the four customer experience core competencies. Here’s what we found when 199 companies completed the assessment:

1505_CXMgtCompetencyMaturity

$195 Buy Now
$195 Buy Now

Want a more customer-centric organization?
Contact Temkin Group. Click Here.