Training

Interactive, Engaging Learning Experiences

Temkin Group can teach your employees how to apply leading-edge customer experience practices through our open enrollment workshops and in-house training programs. See the many ways that we can help accelerate your customer experience journey.

Temkin Group has designed its training programs to be engaging, fun, and above all, informative. Because we believe that people learn best when they actively apply what they are learning to their own specific situations, our training sessions combine multiple teaching modes to help participants better internalize the information and adopt new behaviors. Our teaching modes include lectures, interactive discussions, small-group exercises, self-assessments, and action planning.

Temkin Group has unique capabilities for delivering impactful training:

  • Instructors with strong subject matter expertise and training skills.
  • Extensive experience delivering interactive training sessions.
  • Leading-edge content continuously fueled by ongoing research.
  • Instructional design mindset for incorporating multiple learning methods.
  • Large library of interactive modules to customize for your needs.

Open Enrollment Workshops

Get out of your office and immerse yourself in one of Temkin Group’s public workshops. Join attendees from other B2B, B2C, government, and non-profit organizations in our hands-on training sessions. We currently offer the following open workshops (see our schedule of upcoming workshops):

  • Driving Customer Experience Transformation. This workshop is ideal for executives as well as individual contributors who are responsible for improving CX and are looking for a practical, disciplined approach to driving sustainable change within their organization. Participants will learn how to assess their CX maturity, evaluate experiences, and build a customer-centric culture.
  • Mapping and Improving Your Customers’ Journey. This workshop is ideal for people who want to use customer journey mapping in their organization, whether they are doing it internally or hiring an external firm. Participants will learn how to create and use customer journey maps.
  • Engaging Employees In Your CX Journey. This workshop is ideal for executives as well as individual contributors who are responsible for raising employee engagement as part of their organization’s overarching customer experience strategy. Both CX and HR professionals will benefit from this practical, disciplined approach that they can use within their organization.

In-House Training Programs

Temkin Group can deliver customized versions of its public workshops as well as fully tailored training programs for your organization. We can design half-day, one-day, or multi-day training sessions to meet your needs. Our in-house training programs can be focus on a variety of audiences, including:

  • CX professionals: Gain skills for improving customer experience
  • CX ambassadors: Gain knowledge and confidence for driving change
  • HR professionals: Gain skills for improving culture and employee engagement
  • Executives: Understand how to lead a customer-centric organization
  • Employees: Recognize their role in delivering great customer experience

Want a more customer-centric organization?
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