Recent Research Reports
eBook: The 6 Laws Of Customer Experience (Updated)
Lessons in CX Excellence, 2018
The State of CX Metrics, 2017
Dataset: 2017 Temkin Loyalty Index, UK
2017 Temkin Experience Ratings of Tech Vendors
Five Steps For Building A Strong CX Metrics Program
Did You Know?
- Temkin Group’s 2017 CxE Award Winners are AARP, Allianz, Century Support Service, Nurse Next Door, Reliant, and Sage.
- We’ve updated our CX workshop schedule though early 2018.
- Temkin Group introduced the CX Institute, online CX training for all employees.
- Temkin Group’s Non Profit Scholarship Program provides free access to our workshops for qualified employees of non profit organizations.
- The Customer Experience Matters blog has a page with many free resources.
- Temkin Group created the Elevate Purpose Movement after labeling 2017, “The Year of Purpose.”
Is Your Customer Experience Where it Needs to Be?
Our research shows that customer experience correlates to loyalty. If your customer experience falls behind, then customers will switch to your competitors.
Making matters worse, you’ll have more people telling negative stories about your company. In this age of social media, word of mouth can be a big opportunity as well as a critical problem.
We Can Help
We’ve helped dozens of executives accelerate their CX efforts and avoid many of the pitfalls along the way. Leverage our experience to:
- Assess your CX efforts
- Align your management team
- Infuse the voice of the customer
- Build a customer-centric culture
See the many ways to engage with Temkin Group.