Did You Know?

• The 2018 Temkin Experience Ratings, a CX benchmark of 318 companies across 20 industries, is available as a FREE report.
• We offer CX workshops in different locations throughout the year.
• The CX Institute offers online CX training to instill a customer-centric mindset across all employees.
• Temkin Group’s Non Profit Scholarship Program provides free access to our workshops for qualified employees of non profit organizations.
• The Customer Experience Matters blog has a page with many free resources.
• Temkin Group created the Elevate Purpose Movement after labeling 2017, “The Year of Purpose.”

Is Your Customer Experience Where it Needs to Be?

Our research shows that customer experience correlates to loyalty. If your customer experience falls behind, then customers will switch to your competitors.

Making matters worse, you’ll have more people telling negative stories about your company. In this age of social media, word of mouth can be a big opportunity as well as a critical problem.

We Can Help

We’ve helped dozens of executives accelerate their CX efforts and avoid many of the pitfalls along the way. Leverage our experience to:

• Assess your CX efforts
• Align your management team
• Infuse the voice of the customer
• Build a customer-centric culture

See the many ways to engage with Temkin Group.