Want to train your entire organization? CX Institute’s corporate training packages contain self-paced online courses that can be deployed to 10, 100, or 1000’s of employees of all levels across your organization, from front-line staff to executives, to deliver a clear and consistent message around customer experience.

Training For All Employees

Our training is designed for all groups across your organization, including those in finance, IT, marketing, sales, operations, engineering, and HR. The training helps:

  • Executive teams understand the breadth of what it takes to lead a customer-centric organization.
  • Middle managers feel empowered to consistently make customer-centric decisions.
  • Supervisors understand what their people need to do to deliver consistently good customer experience.
  • All employees understand why customer experience is important and how they can make a difference.

eLearning Modules

CX institute currently offers the following three eLearning modules:

Customer Experience: You Can Make A Difference (approx. 15 minutes). This short module is ideal for all employees. The training covers the following areas:

  • What is customer experience?
  • Why is customer experience important to your organization?
  • How can you improve your organization’s customer experience?

Customer Experience Foundations (approx. 40 minutes). This module is targeted at all levels of managers, from front-line supervisors to senior executives. It helps them understand how their actions can impact the organization’s customer experience by covering these areas:

  • What is customer experience?
  • Why is customer experience important to your organization?
  • What are the Six Laws of Customer Experience?
  • How can you improve your organization’s customer experience?

Creating A Customer-Centric Culture (approx. 50 minutes). This module is targeted at mid-level managers to senior executives who want to increase and sustain customer loyalty by building a more customer-centric organization. This training covers the following areas:

  • What is organizational culture?
  • What are the components of a customer-centric culture?
  • What can you do to make your organization more customer-centric?

Flexible Hosting Options

You can license our eLearning in different ways:

  • Deploy our SCORM-based eLearning modules on your organization’s learning management system (LMS)
  • Let CX Institute host the training for you on our LMS