Want to train your entire organization? CX Institute’s corporate training packages contain self-paced online courses that can be deployed to 10, 100, or 1000’s of employees of all levels across your organization, from front-line staff to executives, to deliver a clear and consistent message around customer experience.
Our training is designed for all groups across your organization, including those in finance, IT, marketing, sales, operations, engineering, and HR. The training helps:
CX institute currently offers the following three eLearning modules:
Customer Experience: You Can Make A Difference (approx. 15 minutes). This short module is ideal for all employees. The training covers the following areas:
Customer Experience Foundations (approx. 40 minutes). This module is targeted at all levels of managers, from front-line supervisors to senior executives. It helps them understand how their actions can impact the organization’s customer experience by covering these areas:
Creating A Customer-Centric Culture (approx. 50 minutes). This module is targeted at mid-level managers to senior executives who want to increase and sustain customer loyalty by building a more customer-centric organization. This training covers the following areas:
You can license our eLearning in different ways: