2014 Research

2014 Temkin Experience Ratings of Tech Vendors

December 2014

This product includes a report (.pdf) and dataset (excel). The dataset has the details of the Temkin Experience Ratings for the 62 tech vendors as well as data on each vendor’s likelihood to repurchase, 2014 Temkin Forgiveness Ratings, and 2014 Temkin Trust Ratings.

The Temkin Experience Ratings for Tech Vendors evaluates three areas of customer experience:functional (can customers achieve what they want to do), accessible (how easy is it for customers to do what they want to do), and emotional (how do customers feel about their interaction). Here are the overall results:



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