2013 Research

Dataset: 2013 Temkin Experience Ratings

February 2013

The Temkin Experience Ratings are based on consumer feedback of their recent interactions with companies. We asked consumers to rate three components of the experience, Functional, Accessible, and Emotional. The dataset includes details for all three component scores for the 246 companies in the 2013 ratings. In addition, it shows changes from last year’s ratings and provides average industry ratings across age groups of consumers. You can purchase access to this data for a specific number of users. The data is licensed for internal use only and does not allow for the redistribution of any part of the dataset.


Want a more customer-centric organization?
Contact Temkin Group. Click Here.