Want access to all of Temkin Group's research? Check out our...

Research & Advisory Subscriptions

2015 Research

Dataset: 2015 Tech Vendor Client Success Ratings

December 2015

This product is an Excel worksheet with detailed 2015 Tech Vendor Client Success Ratings for 62 tech vendors. We surveyed 800 IT decision makers from large companies and asked them “How helpful are these IT vendors in making sure that your organization successfully achieves your desired value from the products and services that you have purchased from them?” Responses are on a scale from 1 (not at all helpful) to 7 (extremely helpful).

Temkin Group created the Client Success Ratings (CSR), which is the percentage of respondents who answered 6 or 7. As you can see below, the average CSR is 61%.

Which tech vendors are the best and the worst? We examined client responses for 62 tech vendors and found that IBM software, Intel, IBM SPSS, and IBM outsourcing have the highest CSR. BMC, Deloitte, CSC and Cognizant have the lowest CSR.




Want a more customer-centric organization?
Contact Temkin Group. Click Here.