2015 Research

Dataset: 2015 Temkin Customer Service Ratings

May 2015

This product is the dataset, in excel, for the 2015 Temkin Customer Service Ratings (TCSR). It includes the TCSR for 278 companies and 20 industries, the changes in TCSR between 2014 and 2015, and the difference in TCSR across age groups for each industry.

USAA earned the top spot for its banking business, followed by Chick-fil-A in the second spot. USAA was also in the top 12 with its insurance and credit card businesses, along with credit unions, Aldi, Trader Joe’s, Publix, Panera Bread, H-E-B, Amazon.com, and Bed Bath & Beyond. 

For the second straight year, Comcast earned the lowest score in the Temkin Customer Service Ratings. The company took the bottom two spots for its TV service and Internet service businesses. Filling out the bottom of the ratings are Con Edison of New York, Cox Communications (for both Internet service and TV service), Charter Communications, Time Warner Cable (for both Internet service and TV service), Blackboard, Frontier, CenturyLink, and Cigna.




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