2015 Research

Dataset: 2015 Temkin Web Experience Ratings

June 2015

This product is the dataset, in excel, for the 2015 Temkin Web Experience Service Ratings (TWER). It includes the TWER for 262 companies and 20 industries, the changes in TWER between 2014 and 2015, and the difference in TWER across age groups for each industry.

USAA earned the top spot for its banking business, followed by Amazon.com in the second spot. USAA was also in the top 14 with its insurance and credit card businesses, along with credit unions, Capital One 360, SunTrust Bank, eBay, Chase, Fidelity Investments, QVC, Sheraton, and Apple Retail.

Frontier earned the lowest Temkin Web Experience Ratings followed by Cox Communications, Charter Communications, Spirit Airlines, Comcast, Blue Shield of CA, Time Warner Cable, Haier, and CenturyLink.




Want a more customer-centric organization?
Contact Temkin Group. Click Here.