2017 Research

Dataset: 2017 Temkin Forgiveness Ratings, UK

June 2017

Every organization makes some mistakes, so an important area of loyalty is the willingness of customers to forgive them. That’s why Temkin Group has been measuring forgiveness for several years in the U.S.

This year, we’re publishing the Temkin Forgiveness Ratings, UK, which evaluates 157 companies across 16 industries based on a survey of 5,000 UK consumers in January 2017 (see full list of companies below). At the top of the ratings are Sony, Aldi, and Nationwide. At the bottom of the list are Audi, Bank of Scotland, and Airbnb.

This dataset contains the 2017 Temkin Forgiveness Ratings, UK for all 157 companies as well as industry average ratings by age groups. You can download a sample of the dataset (.xls).



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