2013 Research

Employee Engagement Case Studies: Five I’s in Practice

May 2013

Engaged employees create engaged customers, kicking off what Temkin Group describes as a virtuous cycle. More and more organizations are paying attention to the connection between employee engagement and customer experience through a variety of efforts spanning five areas that we call that Five I’s of Employee Engagement: Inform, Inspire, Instruct, Involve and Incent. We’ve compiled case studies of three organizations that are engaging employees and driving results: BMO Financial, Hampton brand, and Safelite AutoGlass.

Here is an overview of how the three companies we examine are addressing the FIve I’s of Employee Engagement:



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