2012 Research

Tech Vendor NPS Benchmark, 2012

May 2012

We surveyed IT decision makers from more than 800 large North American firms to understand how they view their tech vendors. One of the questions we asked provides Net Promoter Scores® (NPS®) for 60 of those companies.

This dataset includes the NPS for 60 tech vendors, ranging from IntelMicrosoft and Cisco in the 50s down to CompuwareUnisysCognizant, and Capgemini below 10.

You can purchase the data in an excel spreadsheet that includes details on the 60 tech vendors shown in this blog post as well as 28 other tech vendors with sample sizes too small to be included in our published research. The data includes sample sizes for the companies, percentages for promoters, detractors, and NPS score, as well as the percentage of companies with increasing spending plans and those with decreasing spending plans.


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