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Temkin Trust Ratings

The Temkin Trust Ratings (TTR) is an openly available loyalty benchmarking metric. Every organization makes some mistakes, so an important area of loyalty is the willingness of customers to forgive them. The TTR is based on consumer feedback of their recent interactions with companies. We ask consumer “To what degree do you TRUST that these companies will take care of your needs?” Responses are on a scale from 1= “do not trust at all” to 7= “completely trust.” We calculate TTR by taking the percentage of consumers that gave a rating of 6 or 7 and subtract the percentage that gave a rating of 1, 2, or 3.

2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011

2017 Temkin Trust Ratings

To generate the 2017 TTR, we asked 10,000 U.S. consumers to rate their recent interactions with 329 companies across 20 industries. We published an overview of the results on this blog post. You can also purchase the dataset for $295+.

RankCompanyIndustryTemkin Trust Ratings (TTR)Company TTR versus Industry TTR
1H-E-BSupermarkets82%14
1Mercedes-BenzAuto Dealers82%16
3Navy Federal Credit UnionBanks81%20
3USAABanks81%20
5USAAInsurance80%16
6ACE Rent A CarRental Cars & Transport77%18
6Advantage Rent-A-CarRental Cars & Transport77%19
6USAACredit Cards77%20
9A credit unionBanks76%15
9PublixSupermarkets76%8
11Chick-fil-AFast Food75%14
11Courtyard By MarriottHotels & Rooms75%10
11SiemensTV & Appliances75%14
11WestinHotels & Rooms75%10
15Amazon.comRetailers74%12
15Apple Retail StoreRetailers74%12
15HannafordSupermarkets74%6
15MarriottHotels & Rooms74%10
15RegionsBanks74%13
20AmazonComputers & Tablets73%12
20Fairfield InnHotels & Rooms73%8
20ToyotaAuto Dealers73%7
20WegmansSupermarkets73%5
24AmazonFreshSupermarkets72%4
24Dominion Virginia PowerUtilities72%12
24Trader Joe'sSupermarkets72%4
24VanguardInvestments72%7
28Alabama Power CompanyUtilities71%11
28FujitsuTV & Appliances71%10
28Hampton InnHotels & Rooms71%6
28KrogerSupermarkets71%3
28Residence InnHotels & Rooms71%7
28WyndhamHotels & Rooms71%6
34Ace HardwareRetailers70%8
34Ameren Missouri CompanyUtilities70%10
34Ameriprise FinancialInvestments70%5
34Barnes & NobleRetailers70%8
34BuickAuto Dealers70%4
34Charles SchwabInvestments70%5
34ChevroletAuto Dealers70%4
34CostcoRetailers70%8
34Fox Rent A CarRental Cars & Transport70%12
34MetLifeInsurance70%6
34Michael'sRetailers70%8
34Morgan Stanley Smith BarneyInvestments70%5
34QVCRetailers70%8
47Alaska AirlinesAirlines69%9
47AldiSupermarkets69%2
47DiscoverCredit Cards69%11
47Food LionSupermarkets69%1
47Georgia PowerUtilities69%9
47NordstromRetailers69%7
47PrudentialInsurance69%5
47Sam's ClubRetailers69%7
47SubwayFast Food69%8
56AAAInsurance68%4
56American ExpressCredit Cards68%11
56Apple MusicStreaming Media68%8
56Baskin RobbinsFast Food68%7
56Best WesternHotels & Rooms68%3
56Edward JonesInvestments68%2
56HondaAuto Dealers68%2
56LexusAuto Dealers68%2
56Old NavyRetailers68%6
56RadissonHotels & Rooms68%4
56ScottradeInvestments68%3
56Southwest AirlinesAirlines68%7
56Virgin AmericaAirlines68%8
69Appalachian Power CompanyUtilities67%8
69AppleComputers & Tablets67%6
69BMWAuto Dealers67%2
69Giant EagleSupermarkets67%-1
69HardeesFast Food67%6
69Holiday Inn ExpressHotels & Rooms67%3
69Hy-VeeSupermarkets67%-1
69LendingClubInvestments67%2
69New York LifeInsurance67%3
69Save-a-LotSupermarkets67%-1
69SheratonHotels & Rooms67%3
69SonyComputers & Tablets67%5
69SonySoftware Firms67%8
69SubaruAuto Dealers67%1
69SunTrust BankBanks67%6
69Wawa Food MarketsSupermarkets67%-1
69Winn-DixieSupermarkets67%-1
8621st CenturyInsurance66%2
86Advance Auto PartsRetailers66%4
86AudiAuto Dealers66%0
86Fidelity InvestmentsInvestments66%0
86HiltonHotels & Rooms66%2
86Home DepotRetailers66%4
86IHOPFast Food66%5
86National Car RentalRental Cars & Transport66%7
86Papa John'sFast Food66%5
86Southern California EdisonUtilities66%6
86State FarmInsurance66%2
86TD AmeritradeInvestments66%1
86The HartfordInsurance66%2
86VolkswagenAuto Dealers66%1
86WalgreensRetailers66%4
101A credit unionInvestments65%-1
101BoschTV & Appliances65%4
101Chipotle Mexican GrillFast Food65%4
101Dairy QueenFast Food65%4
101DTE Energy Electric CompanyUtilities65%6
101GMCAuto Dealers65%-1
101HBOStreaming Media65%5
101JeepAuto Dealers65%-1
101JetBlue AirlinesAirlines65%4
101Lowe'sRetailers65%3
101PanasonicTV & Appliances65%4
101ShopRiteSupermarkets65%-3
101UPSParcel Delivery65%4
114Amazon Prime Instant VideoStreaming Media64%4
114AppleSoftware Firms64%6
114Bed Bath & BeyondRetailers64%2
114CenterPoint EnergyUtilities64%5
114Crowne PlazaHotels & Rooms64%-1
114ElectroluxTV & Appliances64%3
114FordAuto Dealers64%-2
114GEICOInsurance64%0
114HomeAwayHotels & Rooms64%-1
114HyattHotels & Rooms64%-1
114KFCFast Food64%3
114Kohl'sRetailers64%2
114PetSmartRetailers64%2
114Stop & ShopSupermarkets64%-4
114True ValueRetailers64%2
114U.S. BankBanks64%3
130ActivisionSoftware Firms63%4
130AlbertsonsSupermarkets63%-5
130Amazon Prime MusicStreaming Media63%3
130American FamilyInsurance63%-1
130CadillacAuto Dealers63%-2
130CitizensBanks63%2
130Comfort InnHotels & Rooms63%-1
130DollarRental Cars & Transport63%5
130eBayRetailers63%1
130Florida Power & LightUtilities63%3
130HyundaiAuto Dealers63%-3
130iTunesStreaming Media63%3
130Kaiser PermanenteHealth Plans63%13
130Little Caesar'sFast Food63%2
130NationwideInsurance63%-1
130NetflixStreaming Media63%3
130O'Reilly Auto PartsRetailers63%1
130SonyTV & Appliances63%2
130TXU EnergyUtilities63%4
130Whole FoodsSupermarkets63%-5
150Barnes & NobleComputers & Tablets62%0
150Dollar GeneralRetailers62%0
150Dollar TreeRetailers62%0
150ESPNStreaming Media62%2
150EtsyRetailers62%0
150FedExParcel Delivery62%1
150HaierTV & Appliances62%1
150HSBCCredit Cards62%5
150IntuitSoftware Firms62%3
150NissanAuto Dealers62%-4
150SamsungTV & Appliances62%1
150Southern California Gas CompanyUtilities62%2
150StarbucksFast Food62%1
150TriCareHealth Plans62%12
150VonsSupermarkets62%-6
165Arby'sFast Food61%0
165BJ's Wholesale ClubRetailers61%-1
165Capital One 360Investments61%-5
165Columbia Natural GasUtilities61%1
165Dick's Sporting GoodsRetailers61%-1
165E*TRADEInvestments61%-4
165HitachiTV & Appliances61%0
165Holiday InnHotels & Rooms61%-3
165KiaAuto Dealers61%-5
165LGTV & Appliances61%0
165MarshallsRetailers61%-1
165Piggly WigglySupermarkets61%-7
165Pizza HutFast Food61%0
165PPL Electric UtilitiesUtilities61%2
165Rent-a-WreckRental Cars & Transport61%3
165SymantecSoftware Firms61%2
165U.S. BankCredit Cards61%3
182Atmos Energy ServicesUtilities60%1
182Cricket WirelessWireless60%7
182DellComputers & Tablets60%-2
182Dunkin' DonutsFast Food60%-1
182GameStopRetailers60%-2
182GooglePlayStreaming Media60%0
182ProgressiveInsurance60%-4
182TargetRetailers60%-2
182US CellularWireless60%7
191Alamo Rent A CarRental Cars & Transport59%1
191Ameren Illinois CompanyUtilities59%-1
191CarMaxAuto Dealers59%-6
191Domino'sFast Food59%-2
191GoogleSoftware Firms59%0
191Hewlett-PackardComputers & Tablets59%-3
191La Quinta InnHotels & Rooms59%-6
191Macy'sRetailers59%-3
191Merrill LynchInvestments59%-7
191Panera BreadFast Food59%-2
191PSE&GUtilities59%0
191Sonic Drive-InFast Food59%-2
191StaplesRetailers59%-3
191Wendy'sFast Food59%-2
205Burger KingFast Food58%-3
205ChaseBanks58%-3
205CVSRetailers58%-4
205FarmersInsurance58%-6
205GETV & Appliances58%-3
205HuluStreaming Media58%-2
205HumanaHealth Plans58%8
205MicrosoftSoftware Firms58%-1
205MitsubishiTV & Appliances58%-3
205PhilipsTV & Appliances58%-3
205PNCBanks58%-3
205Quality InnHotels & Rooms58%-6
205Rite AidRetailers58%-4
205StarzStreaming Media58%-2
205Super 8Hotels & Rooms58%-7
205T.J. MaxxRetailers58%-4
205ToshibaTV & Appliances58%-3
205TracFoneWireless58%5
205Wells Fargo AdvisorsInvestments58%-7
224AcerComputers & Tablets57%-5
224AllstateInsurance57%-7
224AutoZoneRetailers57%-5
224DodgeAuto Dealers57%-9
224Enterprise Rent-A-CarRental Cars & Transport57%-1
224GapRetailers57%-5
224GatewayComputers & Tablets57%-4
224iHeartRadioStreaming Media57%-4
224Jack in the BoxFast Food57%-4
224MazdaAuto Dealers57%-9
224Panda ExpressFast Food57%-4
224PandoraStreaming Media57%-3
224RossRetailers57%-5
224SafewaySupermarkets57%-11
224TravelersInsurance57%-7
224U.S. Postal ServiceParcel Delivery57%-4
224VizioTV & Appliances57%-4
241Best BuyRetailers56%-6
241Capital OneBanks56%-5
241CompaqComputers & Tablets56%-5
241DHLParcel Delivery56%-5
241SoundCloudStreaming Media56%-4
241SpotifyStreaming Media56%-4
241T-MobileWireless56%3
241Wal-MartRetailers56%-6
249Bank of AmericaCredit Cards55%-2
249ChaseCredit Cards55%-3
249Consumers Energy CompanyUtilities55%-4
249JCPenneyRetailers55%-7
249MetroPCSWireless55%2
249Office DepotRetailers55%-7
249OfficeMaxRetailers55%-7
249Popeye's Louisiana KitchenFast Food55%-6
249SharpTV & Appliances55%-6
249TD BankBanks55%-6
249UberRental Cars & Transport55%-3
249United AirlinesAirlines55%-5
249WhirlpoolTV & Appliances55%-6
2627-ElevenRetailers54%-8
262American AirlinesAirlines54%-6
262CitibankBanks54%-7
262Family DollarRetailers54%-8
262Foot LockerRetailers54%-8
262LenovoComputers & Tablets54%-8
262McAfeeSoftware Firms54%-4
262MedicareHealth Plans54%4
262ToshibaComputers & Tablets54%-8
262Virgin MobileWireless54%1
262Wells FargoCredit Cards54%-4
273ChryslerAuto Dealers53%-13
273Fifth ThirdBanks53%-8
273SearsRetailers53%-9
276BCBS of FloridaHealth Plans52%2
276BCBS of MichiganHealth Plans52%2
276BudgetRental Cars & Transport52%-6
276Delta AirlinesAirlines52%-8
276Duke Energy ProgressUtilities52%-8
276HertzRental Cars & Transport52%-7
276Liberty MutualInsurance52%-12
276Toys 'R' UsRetailers52%-10
276United HealthcareHealth Plans52%3
276Verizon WirelessWireless52%0
286AdobeSoftware Firms51%-7
286AsusComputers & Tablets51%-11
286AT&TWireless51%-2
286Bank of AmericaBanks51%-10
286BarclaycardCredit Cards51%-7
286Capital OneCredit Cards51%-6
286McDonaldsFast Food51%-10
286ShowtimeStreaming Media51%-9
286SiriusXMStreaming Media51%-9
286ThriftyRental Cars & Transport51%-7
296AOLTV/Internet Service50%14
296BlackboardSoftware Firms50%-9
296Motel 6Hotels & Rooms50%-14
299CIGNAHealth Plans49%-1
300Days InnHotels & Rooms48%-17
300MedicaidHealth Plans48%-2
302AirbnbHotels & Rooms47%-18
302BCBS plan not listedHealth Plans47%-3
302Consolidated Edison Company of New YorkUtilities47%-13
302KmartRetailers47%-15
302Pacific Gas and Electric CompanyUtilities47%-13
302Spirit AirlinesAirlines47%-14
302Taco BellFast Food47%-14
309CitigroupCredit Cards46%-11
309Wells FargoBanks46%-15
311AvisRental Cars & Transport45%-14
311Commonwealth EdisonUtilities45%-15
311LyftRental Cars & Transport45%-13
311RadioShackRetailers45%-17
311VerizonTV/Internet Service45%9
316AetnaHealth Plans44%-6
316Dish NetworkTV/Internet Service44%8
318Bright House NetworksTV/Internet Service43%7
318SprintWireless43%-10
320AT&TTV/Internet Service42%7
320Blue Shield of CaliforniaHealth Plans42%-8
320Charter CommunicationsTV/Internet Service42%7
323DirecTVTV/Internet Service41%6
324CablevisionTV/Internet Service40%5
325Health NetHealth Plans39%-10
326AnthemHealth Plans37%-13
327Cox CommunicationsTV/Internet Service31%-4
328ComcastTV/Internet Service23%-12
329Time Warner CableTV/Internet Service22%-14

2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011

2016 TEMKIN Trust RATINGS

To generate the 2016 TTR, we asked 10,000 U.S. consumers to rate their recent interactions with 294 companies across 20 industries. We published an overview of the results on this blog post. You can also purchase the dataset for $295+.

RankCompanyIndustryTemkin Trust Ratings (TTR)Company TTR versus Industry TTR
1H-E-BSupermarket80%13
1A credit unionBank80%21
3USAABank78%19
4USAAInsurance77%16
4PublixSupermarket77%9
6USAACredit cards76%21
7Chick-fil-AFast food75%16
7Trader Joe'sSupermarket75%7
7CostcoRetailer75%14
10Hy-VeeSupermarket73%6
10Amazon.comRetailer73%12
12LexusAuto dealer72%15
12BJ's Wholesale ClubRetailer72%11
14QVCRetailer71%10
14AppleComputers71%12
14AmazonComputers71%12
17KrogerSupermarket70%3
17JetBlue AirlinesAirline70%18
17Papa John'sFast food70%11
17Lowe'sRetailer70%9
21SheratonHotel69%12
21AldiSupermarket69%2
21RegionsBank69%10
21WegmansSupermarket69%1
21Fidelity InvestmentsInvestments69%9
26PNCBank68%10
26Panera BreadFast food68%9
26State FarmInsurance68%7
26PetSmartRetailer68%7
26Whole FoodsSupermarket68%0
26Victoria SecretRetailer68%7
26NordstromRetailer68%7
33Georgia PowerUtility67%18
33TriCareHealth plan67%21
33SubwayFast food67%7
36TD BankBank66%7
36American ExpressCredit cards66%12
36Southwest AirlinesAirline66%14
36Popeye's Louisiana KitchenFast food66%6
36ToyotaAuto dealer66%8
36Courtyard By MarriottHotel66%8
42Giant EagleSupermarket65%-2
42VanguardInvestments65%6
42WalgreensRetailer65%4
42JCPenneyRetailer65%4
42ACE Rent A CarRental cars65%13
42Barnes & NobleRetailer65%4
42Hannaford'sSupermarket65%-3
42The HartfordInsurance65%4
42A credit unionInvestments65%5
42Chipotle Mexican GrillFast food65%5
52Bed Bath & BeyondRetailer64%4
52Southern California Gas CompanyUtility64%15
52Ace HardwareRetailer64%3
52MarriottHotel64%7
52StarbucksFast food64%5
52AutoZoneRetailer64%3
52Dairy QueenFast food64%5
52T.J. MaxxRetailer64%3
52Food LionSupermarket64%-4
52Home DepotRetailer64%3
52Advance Auto PartsRetailer64%3
63AlbertsonsSupermarket63%-4
63AAAInsurance63%2
63CadillacAuto dealer63%6
63AppleSoftware63%10
63Sonic Drive-InFast food63%4
63HiltonHotel63%6
63Kaiser PermanenteHealth plan63%17
70Barnes & NobleComputers62%3
70Southern California EdisonUtility62%13
70SunTrust BankBank62%3
70ShopRiteSupermarket62%-5
70HyattHotel62%5
70GEICOInsurance62%1
70Old NavyRetailer62%1
70UPSParcel delivery62%1
78Rite AidRetailer61%1
78CitizensBank61%3
78Residence InnHotel61%4
78Office DepotRetailer61%0
78Charles SchwabInvestments61%2
78Sam's ClubRetailer61%0
78Ameriprise FinancialInvestments61%2
78FedExParcel delivery61%1
78Hampton InnHotel61%4
78CVSRetailer61%0
78Apple Retail StoreRetailer61%0
78SubaruAuto dealer61%3
78Holiday Inn ExpressHotel61%3
78Arby'sFast food61%1
78DiscoverCredit cards61%6
93Dominion Virginia PowerUtility60%11
93ElectroluxAppliances60%7
93Toys 'R' UsRetailer60%-1
93Dollar TreeRetailer60%-1
93Stop & ShopSupermarket60%-7
93ChaseBank60%1
93ScottradeInvestments60%1
93Hewlett-PackardComputers60%1
93SonyComputers60%1
93Dunkin' DonutsFast food60%1
93AudiAuto dealer60%3
93U.S. Postal ServiceParcel delivery60%0
93U.S. BankCredit cards60%5
93HondaAuto dealer60%3
93American FamilyInsurance60%-1
93Family DollarRetailer60%-1
93Holiday InnHotel60%2
93SonySoftware60%6
111NissanAuto dealer59%2
111Panda ExpressFast food59%0
111Alaska AirlinesAirline59%7
111Dollar GeneralRetailer59%-2
111DoubletreeHotel59%1
111ProgressiveInsurance59%-2
117Florida Power & LightUtility58%9
117KenmoreAppliances58%5
117Virgin AmericaAirline58%6
117EnterpriseRental cars58%6
117MarshallsRetailer58%-3
117O'Reilly Auto PartsRetailer58%-3
117MetLifeInsurance58%-3
117NationalRental cars58%6
117TargetRetailer58%-3
117Kohl'sRetailer58%-3
117Little Caesar'sFast food58%-2
117Taco BellFast food58%-2
129Morgan Stanley Smith BarneyInvestments57%-2
129AllstateInsurance57%-4
129SamsungAppliances57%4
129AmicaInsurance57%-4
129True ValueRetailer57%-4
129DodgeAuto dealer57%0
129Fairfield InnHotel57%0
129Embassy SuitesHotel57%0
129AlamoRental cars57%5
129Crowne PlazaHotel57%0
129Edward JonesInvestments57%-2
129U.S. BankBank57%-2
129eBayRetailer57%-4
142Pizza HutFast food56%-3
142Foot LockerRetailer56%-4
142TravelersInsurance56%-5
142NationwideInsurance56%-5
142SearsRetailer56%-5
142FarmersInsurance56%-5
142GoogleSoftware56%3
142SafewaySupermarket56%-11
142ChevroletAuto dealer56%-1
142StaplesRetailer56%-5
142BMWAuto dealer56%-2
142FordAuto dealer56%-2
142Wells Fargo AdvisorsInvestments56%-4
142Best WesternHotel56%-2
156RossRetailer55%-5
156WestinHotel55%-2
156Delta AirlinesAirline55%3
156Best BuyRetailer55%-6
156MazdaAuto dealer55%-2
156MicrosoftSoftware55%2
156AirTran AirwaysAirline55%3
156KFCFast food55%-4
156Virgin MobileWireless55%10
156HyundaiAuto dealer55%-3
156LGAppliances55%1
156Comfort InnHotel55%-3
156Macy'sRetailer55%-6
169Merrill LynchInvestments54%-5
1697-ElevenRetailer54%-7
169HumanaHealth plan54%8
169Wendy'sFast food54%-5
169DTE Energy Electric CompanyUtility54%5
169Mercedes-BenzAuto dealer54%-4
169Capital OneBank54%-5
176OfficeMaxRetailer53%-7
176ToshibaComputers53%-5
176GapRetailer53%-8
176WhirlpoolAppliances53%0
176GameStopRetailer53%-8
176ChaseCredit cards53%-1
176US CellularWireless53%8
176Domino'sFast food53%-6
176MedicareHealth plan53%6
176Capital One 360Bank53%-6
176Capital OneCredit cards53%-2
176Fifth ThirdBank53%-6
176Jack in the BoxFast food53%-7
189HardeesFast food52%-7
189SymantecSoftware52%-1
189Liberty MutualInsurance52%-9
189Wells FargoBank52%-7
189Capital One 360Investments52%-8
189E*TRADEInvestments52%-8
195ThriftyRental cars51%0
195KiaAuto dealer51%-6
195BuickAuto dealer51%-6
195Bi-LoSupermarket51%-16
195ChryslerAuto dealer51%-6
195IntuitSoftware51%-2
195BoschAppliances51%-3
202OptimumInternet service50%18
202GMAuto dealer50%-7
202TD AmeritradeInvestments50%-9
202JeepAuto dealer50%-7
202PSE&GUtility50%1
202MetroPCSWireless50%5
202AsusComputers50%-9
209Wells FargoCredit cards49%-5
209AvisRental cars49%-3
209Ramada InnHotel49%-8
209BarclaycardCredit cards49%-5
209VolkswagenAuto dealer49%-8
209BCBS of MichiganHealth plan49%3
209McAfeeSoftware49%-4
209Burger KingFast food49%-10
209Consumers Energy CompanyUtility49%0
209KmartRetailer49%-12
209AcerComputers49%-10
209MedicaidHealth plan49%3
209Bank of AmericaBank49%-10
209Quality InnHotel49%-8
209CitigroupCredit cards49%-6
209TracFoneWireless49%4
209DellComputers49%-10
209Advantage Rent-A-CarRental cars49%-3
227T-MobileWireless48%4
227Days InnHotel48%-9
227Bank of AmericaCredit cards48%-7
227La Quinta InnHotel48%-9
227FujitsuAppliances48%-6
232United HealthcareHealth plan47%1
232DHLParcel delivery47%-13
232DirecTVTV service47%13
232Wal-MartRetailer47%-14
232American AirlinesAirline47%-5
232HertzRental cars47%-5
238HaierAppliances46%-7
238AdobeSoftware46%-7
238VerizonTV service46%13
238CablevisionInternet service46%14
238ActivisionSoftware46%-7
238LenovoComputers46%-13
238Cablevision OptimumTV service46%12
245Motel 6Hotel45%-12
245AOLInternet service45%13
245BudgetRental cars45%-7
245McDonaldsFast food45%-15
249Super 8Hotel44%-13
249DollarRental cars44%-8
249BB&TBank44%-15
249Verizon WirelessWireless44%-1
253ToshibaAppliances43%-10
253Fox Rent A CarRental cars43%-9
253RadioShackRetailer43%-18
253PNCCredit cards43%-11
253HSBCCredit cards43%-12
253US AirwaysAirline43%-9
253AnthemHealth plan43%-3
25321st CenturyInsurance43%-18
253HitachiAppliances43%-11
262CitibankBank42%-17
262AT&TWireless42%-2
262Blue Cross Blue Shield plan not listed aboveHealth plan42%-4
265Pacific Gas and Electric CompanyUtility41%-8
265AT&TTV service41%7
267Bright House NetworksTV service40%7
267AT&TInternet service40%8
269VerizonInternet service39%7
269CIGNAHealth plan39%-7
269AetnaHealth plan39%-7
269BCBS of FloridaHealth plan39%-8
269BlackboardSoftware39%-15
274Duke Energy ProgressUtility38%-11
275Dish NetworkTV service37%4
275Commonwealth EdisonUtility37%-12
275SprintWireless37%-8
278CenturyLinkInternet service36%4
278United AirlinesAirline36%-16
280Blue Shield of CaliforniaHealth plan35%-11
281Cox CommunicationsInternet service31%-1
281Health NetHealth plan31%-15
281FrontierInternet service31%-1
281Charter CommunicationsInternet service31%-2
285Spirit AirlinesAirline29%-23
286Cox CommunicationsTV service28%-5
287Consolidated Edison Company of New YorkUtility27%-22
288Time Warner CableTV service25%-8
289Time WarnerInternet service24%-8
290Coventry Health CareHealth plan23%-23
291Charter CommunicationsTV service22%-12
291ComcastInternet service22%-11
293ComcastTV service19%-14

2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011

2015 TEMKIN Trust RATINGS

To generate the 2015 TTR, we asked 10,000 U.S. consumers to rate their recent interactions with 293 companies across 20 industries. We published an overview of the results on this blog post. You can also purchase the dataset for $295+.

RankCompanyIndustryTemkin Trust Ratings (TTR)Company TTR versus Industry TTR
1H.E.B.Supermarket80%13
1A credit unionBank80%21
3USAABank78%19
4USAAInsurance77%16
4PublixSupermarket77%9
6USAACredit cards76%21
7Chick-fil-AFast food75%16
7Trader Joe'sSupermarket75%7
7CostcoRetailer75%14
10Hy-VeeSupermarket73%6
10Amazon.comRetailer73%12
12LexusAuto dealer72%15
12BJ's Wholesale ClubRetailer72%11
14QVCRetailer71%10
14AppleComputers71%12
14AmazonComputers71%12
17KrogerSupermarket70%3
17JetBlue AirlinesAirline70%18
17Papa John'sFast food70%11
17Lowe'sRetailer70%9
21SheratonHotel69%12
21AldiSupermarket69%2
21RegionsBank69%10
21WegmansSupermarket69%1
21Fidelity InvestmentsInvestments69%9
26PNCBank68%10
26Panera BreadFast food68%9
26State FarmInsurance68%7
26PetSmartRetailer68%7
26Whole FoodsSupermarket68%0
26Victoria SecretRetailer68%7
26NordstromRetailer68%7
33Georgia PowerUtility67%18
33TriCareHealth plan67%21
33SubwayFast food67%7
36TD BankBank66%7
36American ExpressCredit cards66%12
36Southwest AirlinesAirline66%14
36Popeye's Louisiana KitchenFast food66%6
36ToyotaAuto dealer66%8
36Courtyard By MarriottHotel66%8
42Giant EagleSupermarket65%-2
42VanguardInvestments65%6
42WalgreensRetailer65%4
42JCPenneyRetailer65%4
42ACE Rent A CarCar rentals65%13
42Barnes & NobleRetailer65%4
42Hannaford'sSupermarket65%-3
42The HartfordInsurance65%4
42A credit unionInvestments65%5
42Chipotle Mexican GrillFast food65%5
52Bed Bath & BeyondRetailer64%4
52Southern California Gas CompanyUtility64%15
52Ace HardwareRetailer64%3
52MarriottHotel64%7
52StarbucksFast food64%5
52AutoZoneRetailer64%3
52Dairy QueenFast food64%5
52T.J. MaxxRetailer64%3
52Food LionSupermarket64%-4
52Home DepotRetailer64%3
52Advance Auto PartsRetailer64%3
63AlbertsonsSupermarket63%-4
63AAAInsurance63%2
63CadillacAuto dealer63%6
63AppleSoftware63%10
63Sonic Drive-InFast food63%4
63HiltonHotel63%6
63Kaiser PermanenteHealth plan63%17
70Barnes & NobleComputers62%3
70Southern California EdisonUtility62%13
70SunTrust BankBank62%3
70ShopRiteSupermarket62%-5
70HyattHotel62%5
70GEICOInsurance62%1
70Old NavyRetailer62%1
70UPSParcel delivery62%1
78Rite AidRetailer61%1
78CitizensBank61%3
78Residence InnHotel61%4
78Office DepotRetailer61%0
78Charles SchwabInvestments61%2
78Sam's ClubRetailer61%0
78Ameriprise FinancialInvestments61%2
78FedExParcel delivery61%1
78Hampton InnHotel61%4
78CVSRetailer61%0
78Apple Retail StoreRetailer61%0
78SubaruAuto dealer61%3
78Holiday Inn ExpressHotel61%3
78Arby'sFast food61%1
78DiscoverCredit cards61%6
93Dominion Virginia PowerUtility60%11
93ElectroluxAppliances60%7
93Toys 'R' UsRetailer60%-1
93Dollar TreeRetailer60%-1
93Stop & ShopSupermarket60%-7
93ChaseBank60%1
93ScottradeInvestments60%1
93Hewlett-PackardComputers60%1
93SonyComputers60%1
93Dunkin' DonutsFast food60%1
93AudiAuto dealer60%3
93U.S. Postal ServiceParcel delivery60%0
93U.S. BankCredit cards60%5
93HondaAuto dealer60%3
93American FamilyInsurance60%-1
93Family DollarRetailer60%-1
93Holiday InnHotel60%2
93SonySoftware60%6
111NissanAuto dealer59%2
111Panda ExpressFast food59%0
111Alaska AirlinesAirline59%7
111Dollar GeneralRetailer59%-2
111DoubletreeHotel59%1
111ProgressiveInsurance59%-2
117Florida Power & LightUtility58%9
117KenmoreAppliances58%5
117Virgin AmericaAirline58%6
117EnterpriseCar rentals58%6
117MarshallsRetailer58%-3
117O'Reilly Auto PartsRetailer58%-3
117MetLifeInsurance58%-3
117NationalCar rentals58%6
117TargetRetailer58%-3
117Kohl'sRetailer58%-3
117Little Caesar'sFast food58%-2
117Taco BellFast food58%-2
129Morgan Stanley Smith BarneyInvestments57%-2
129AllstateInsurance57%-4
129SamsungAppliances57%4
129AmicaInsurance57%-4
129True ValueRetailer57%-4
129DodgeAuto dealer57%0
129Fairfield InnHotel57%0
129Embassy SuitesHotel57%0
129AlamoCar rentals57%5
129Crowne PlazaHotel57%0
129Edward JonesInvestments57%-2
129U.S. BankBank57%-2
129eBayRetailer57%-4
142Pizza HutFast food56%-3
142Foot LockerRetailer56%-4
142TravelersInsurance56%-5
142NationwideInsurance56%-5
142SearsRetailer56%-5
142FarmersInsurance56%-5
142GoogleSoftware56%3
142SafewaySupermarket56%-11
142ChevroletAuto dealer56%-1
142StaplesRetailer56%-5
142BMWAuto dealer56%-2
142FordAuto dealer56%-2
142Wells Fargo AdvisorsInvestments56%-4
142Best WesternHotel56%-2
156RossRetailer55%-5
156WestinHotel55%-2
156Delta AirlinesAirline55%3
156Best BuyRetailer55%-6
156MazdaAuto dealer55%-2
156MicrosoftSoftware55%2
156AirTran AirwaysAirline55%3
156KFCFast food55%-4
156Virgin MobileWireless55%10
156HyundaiAuto dealer55%-3
156LGAppliances55%1
156Comfort InnHotel55%-3
156Macy'sRetailer55%-6
169Merrill LynchInvestments54%-5
1697-ElevenRetailer54%-7
169HumanaHealth plan54%8
169Wendy'sFast food54%-5
169DTE Energy Electric CompanyUtility54%5
169Mercedes-BenzAuto dealer54%-4
169Capital OneBank54%-5
176OfficeMaxRetailer53%-7
176ToshibaComputers53%-5
176GapRetailer53%-8
176WhirlpoolAppliances53%0
176GameStopRetailer53%-8
176ChaseCredit cards53%-1
176US CellularWireless53%8
176Domino'sFast food53%-6
176MedicareHealth plan53%6
176Capital One 360Bank53%-6
176Capital OneCredit cards53%-2
176Fifth ThirdBank53%-6
176Jack in the BoxFast food53%-7
189HardeesFast food52%-7
189SymantecSoftware52%-1
189Liberty MutualInsurance52%-9
189Wells FargoBank52%-7
189Capital One 360Investments52%-8
189E*TRADEInvestments52%-8
195ThriftyCar rentals51%0
195KiaAuto dealer51%-6
195BuickAuto dealer51%-6
195Bi-LoSupermarket51%-16
195ChryslerAuto dealer51%-6
195IntuitSoftware51%-2
195BoschAppliances51%-3
202OptimumInternet service50%18
202GMAuto dealer50%-7
202TD AmeritradeInvestments50%-9
202JeepAuto dealer50%-7
202PSE&GUtility50%1
202MetroPCSWireless50%5
202AsusComputers50%-9
209Wells FargoCredit cards49%-5
209AvisCar rentals49%-3
209Ramada InnHotel49%-8
209BarclaycardCredit cards49%-5
209VolkswagenAuto dealer49%-8
209BCBS of MichiganHealth plan49%3
209McAfeeSoftware49%-4
209Burger KingFast food49%-10
209Consumers Energy CompanyUtility49%0
209KmartRetailer49%-12
209AcerComputers49%-10
209MedicaidHealth plan49%3
209Bank of AmericaBank49%-10
209Quality InnHotel49%-8
209CitigroupCredit cards49%-6
209TracFoneWireless49%4
209DellComputers49%-10
209Advantage Rent-A-CarCar rentals49%-3
227T-MobileWireless48%4
227Days InnHotel48%-9
227Bank of AmericaCredit cards48%-7
227La Quinta InnHotel48%-9
227FujitsuAppliances48%-6
232United HealthcareHealth plan47%1
232DHLParcel delivery47%-13
232DirecTVTV service47%13
232Wal-MartRetailer47%-14
232American AirlinesAirline47%-5
232HertzCar rentals47%-5
238HaierAppliances46%-7
238AdobeSoftware46%-7
238VerizonTV service46%13
238CablevisionInternet service46%14
238ActivisionSoftware46%-7
238LenovoComputers46%-13
238Cablevision OptimumTV service46%12
245Motel 6Hotel45%-12
245AOLInternet service45%13
245BudgetCar rentals45%-7
245McDonaldsFast food45%-15
249Super 8Hotel44%-13
249DollarCar rentals44%-8
249BB&TBank44%-15
249Verizon WirelessWireless44%-1
253ToshibaAppliances43%-10
253Fox Rent A CarCar rentals43%-9
253RadioShackRetailer43%-18
253PNCCredit cards43%-11
253HSBCCredit cards43%-12
253US AirwaysAirline43%-9
253AnthemHealth plan43%-3
25321st CenturyInsurance43%-18
253HitachiAppliances43%-11
262CitibankBank42%-17
262AT&TWireless42%-2
262Blue Cross Blue Shield plan not listed aboveHealth plan42%-4
265Pacific Gas and Electric CompanyUtility41%-8
265AT&TTV service41%7
267Bright House NetworksTV service40%7
267AT&TInternet service40%8
269VerizonInternet service39%7
269CIGNAHealth plan39%-7
269AetnaHealth plan39%-7
269BCBS of FloridaHealth plan39%-8
269BlackboardSoftware39%-15
274Duke Energy ProgressUtility38%-11
275Dish NetworkTV service37%4
275Commonwealth EdisonUtility37%-12
275SprintWireless37%-8
278CenturyLinkInternet service36%4
278United AirlinesAirline36%-16
280Blue Shield of CaliforniaHealth plan35%-11
281Cox CommunicationsInternet service31%-1
281Health NetHealth plan31%-15
281FrontierInternet service31%-1
281Charter CommunicationsInternet service31%-2
285Spirit AirlinesAirline29%-23
286Cox CommunicationsTV service28%-5
287Consolidated Edison Company of New YorkUtility27%-22
288Time Warner CableTV service25%-8
289Time WarnerInternet service24%-8
290Coventry Health CareHealth plan23%-23
291Charter CommunicationsTV service22%-12
291ComcastInternet service22%-11
293ComcastTV service19%-14

2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011

2014 TEMKIN Trust RATINGS

To generate the 2014 TTR, we asked 10,000 U.S. consumers to rate their recent interactions with 268 companies across 19 industries. We published an overview of the results on this blog post. You can also purchase the dataset for $295.

RankCompanyIndustryTemkin Trust Ratings (TTR)Company TTR versus Industry TTR
1USAABanks85%29
2USAACredit Cards80%29
2USAAInsurance Carriers80%18
4A credit unionBanks78%22
4LexusAuto Dealers78%17
6H.E.B.Grocery Chains77%10
7Chick-fil-AFast Foods75%15
7Trader Joe'sGrocery Chains75%8
9Amazon.comRetailers74%13
9CostcoRetailers74%13
9PublixGrocery Chains74%7
12PetSmartRetailers72%11
12BMWAuto Dealers72%10
14NordstromRetailers71%10
15TD BankBanks70%14
15Ace HardwareRetailers70%9
15State FarmInsurance Carriers70%8
15VanguardInvestments70%8
19Dairy QueenFast Foods69%8
19Lowe'sRetailers69%7
19AldiGrocery Chains69%3
19KrogerGrocery Chains69%2
23AppleSoftware68%12
23Sonic Drive-InFast Foods68%8
23AutoZoneRetailers68%7
23ToyotaAuto Dealers68%7
23QVCRetailers68%7
23HyundaiAuto Dealers68%7
23Ameriprise FinancialInvestments68%6
30Apple StoreRetailers67%6
30BJ's Wholesale ClubRetailers67%5
30A credit unionInvestments67%5
30Fidelity InvestmentsInvestments67%4
34AppleComputers66%11
34SonySoftware66%10
34Sam's ClubRetailers66%5
34Barnes & NobleRetailers66%5
34Advance Auto PartsRetailers66%5
34Charles SchwabInvestments66%4
34Edward JonesInvestments66%4
34Piggly WigglyGrocery Chains66%0
34ShopRiteGrocery Chains66%-1
34Hy-VeeGrocery Chains66%-1
34AlbertsonsGrocery Chains66%-1
45TriCareHealth Plans65%17
45Southwest AirlinesAirlines65%14
45Courtyard By MarriottHotels65%12
45RegionsBanks65%9
45ING DirectBanks65%9
45SymantecSoftware65%9
45O'Reilly Auto PartsRetailers65%4
45AAAInsurance Carriers65%3
45TD AmeritradeInvestments65%2
54Kaiser PermanenteHealth Plans64%16
54AdvantageRental Cars64%12
54Comfort InnHotels64%12
54StarbucksFast Foods64%4
54Pizza HutFast Foods64%4
54Best BuyRetailers64%3
54CadillacAuto Dealers64%3
54T.J. MaxxRetailers64%3
54Home DepotRetailers64%2
54Food LionGrocery Chains64%-2
54Winn-DixieGrocery Chains64%-3
54Whole FoodsGrocery Chains64%-3
54Save-a-LotGrocery Chains64%-3
67SubwayFast Foods63%3
67ChevroletAuto Dealers63%2
67WalgreensRetailers63%2
67MarshallsRetailers63%1
67GEICOInsurance Carriers63%0
67AllstateInsurance Carriers63%0
67Stop & ShopGrocery Chains63%-4
74UPSParcel Delivery62%3
74QuiznosFast Foods62%2
74HardeesFast Foods62%1
74Bed Bath & BeyondRetailers62%1
74Family DollarRetailers62%1
74BuickAuto Dealers62%0
74The HartfordInsurance Carriers62%-1
74SafewayGrocery Chains62%-5
82American ExpressCredit Cards61%9
82FedExParcel Delivery61%1
82Baskin RobbinsFast Foods61%1
82Little Caesar'sFast Foods61%0
82JCPenneyRetailers61%0
82GapRetailers61%0
82VolkswagenAuto Dealers61%0
82RossRetailers61%0
82HondaAuto Dealers61%0
82AudiAuto Dealers61%-1
92U.S. BankBanks60%5
92SamsungMajor Appliances60%4
92Dollar TreeRetailers60%-1
92FordAuto Dealers60%-1
92True ValueRetailers60%-1
92Old NavyRetailers60%-1
92Giant EagleGrocery Chains60%-7
99SheratonHotels59%6
99Domino'sFast Foods59%-1
99Arby'sFast Foods59%-1
99Taco BellFast Foods59%-2
99CVSRetailers59%-3
99Mercedes-BenzAuto Dealers59%-3
99Kohl'sRetailers59%-3
99ProgressiveInsurance Carriers59%-3
99ING DirectInvestments59%-4
108La Quinta InnHotels58%5
108SunTrust BankBanks58%2
108CitizensBanks58%2
108IntuitSoftware58%2
108Wendy'sFast Foods58%-2
108Dunkin' DonutsFast Foods58%-2
108Office DepotRetailers58%-3
108Dollar GeneralRetailers58%-3
108Morgan Stanley Smith BarneyInvestments58%-4
108MetLifeInsurance Carriers58%-4
108FarmersInsurance Carriers58%-5
108E*TRADEInvestments58%-5
120NationalRental Cars57%4
120ToshibaMajor Appliances57%2
120PNCBanks57%1
120LGMajor Appliances57%1
120US Postal ServiceParcel Delivery57%-2
120Wal-MartRetailers57%-4
120Burger KingFast Foods57%-4
120Rite AidRetailers57%-4
120Foot LockerRetailers57%-4
120ScottradeInvestments57%-6
130DiscoverCredit Cards56%4
130MarriottHotels56%3
130HiltonHotels56%3
130Holiday InnHotels56%3
130Hewlett-PackardComputers56%2
130GoogleSoftware56%0
130ElectroluxMajor Appliances56%0
130FujitsuMajor Appliances56%0
130JeepAuto Dealers56%-5
130NissanAuto Dealers56%-5
130eBayRetailers56%-6
141Alaska AirlinesAirlines55%4
141JetBlue AirlinesAirlines55%4
141EnterpriseRental Cars55%3
141Best WesternHotels55%2
141SonyComputers55%0
141DellComputers55%0
141ChaseBanks55%-1
141MicrosoftSoftware55%-1
141SubaruAuto Dealers55%-6
141GameStopRetailers55%-6
141GMAuto Dealers55%-7
141NationwideInsurance Carriers55%-7
141Liberty MutualInsurance Carriers55%-7
154CareFirst (BCBS)Health Plans54%5
154Fairfield InnHotels54%1
154WhirlpoolMajor Appliances54%-2
154HitachiMajor Appliances54%-2
154BoschMajor Appliances54%-2
154KFCFast Foods54%-7
154StaplesRetailers54%-7
161AOLInternet Service53%16
161TracFoneWireless Carriers53%7
161HumanaHealth Plans53%5
161U.S. BankCredit Cards53%2
161ChaseCredit Cards53%1
161AlamoRental Cars53%1
161GatewayComputers53%-2
161HaierMajor Appliances53%-2
161GEMajor Appliances53%-3
161McDonaldsFast Foods53%-7
161OfficeMaxRetailers53%-8
161Macy'sRetailers53%-8
161American FamilyInsurance Carriers53%-9
161Wells Fargo AdvisorsInvestments53%-10
175MedicareHealth Plans52%4
175KmartRetailers52%-9
1757-ElevenRetailers52%-9
17521st CenturyInsurance Carriers52%-11
179Virgin MobileWireless Carriers51%5
179Wells FargoCredit Cards51%0
179BudgetRental Cars51%-2
179ActivisionSoftware51%-5
179MazdaAuto Dealers51%-10
179SearsRetailers51%-10
179DodgeAuto Dealers51%-11
179Merrill LynchInvestments51%-12
187Delta/Northwest AirlinesAirlines50%-1
187Bank of AmericaCredit Cards50%-2
187American AirlinesAirlines50%-2
187AvisRental Cars50%-2
187Hampton InnHotels50%-2
187Super 8Hotels50%-3
187Motel 6Hotels50%-3
187ToshibaComputers50%-4
187Jack in the BoxFast Foods50%-11
187KiaAuto Dealers50%-11
187TargetRetailers50%-11
198MetroPCSWireless Carriers49%4
198Blue Shield of CaliforniaHealth Plans49%1
198Health NetHealth Plans49%1
198AirTran AirwaysAirlines49%-2
198BarclaycardCredit Cards49%-2
198Crowne PlazaHotels49%-4
198Wells FargoBanks49%-7
198Toys 'R' UsRetailers49%-12
206Bright HouseTV Service48%12
206Highmark (BCBS)Health Plans48%-1
206Capital OneCredit Cards48%-3
206HertzRental Cars48%-4
206WestinHotels48%-5
206CompaqComputers48%-6
206AcerComputers48%-7
206McAfeeSoftware48%-8
206AdobeSoftware48%-8
215Verizon WirelessWireless Carriers47%1
216Coventry Health CareHealth Plans46%-2
216United HealthcareHealth Plans46%-2
216Capital OneBanks46%-10
219DirecTVTV Service45%9
219MSNInternet Service45%9
219CablevisionInternet Service45%8
219AT&TWireless Carriers45%-1
219T-MobileWireless Carriers45%-1
219MedicaidHealth Plans45%-3
219United AirlinesAirlines45%-6
219DollarRental Cars45%-7
219Holiday Inn ExpressHotels45%-8
228VerizonTV Service44%8
228eMachinesComputers44%-11
228RadioShackRetailers44%-17
231AT&TTV Service43%7
231HyattHotels43%-9
231Orange JuliusFast Foods43%-17
231ChryslerAuto Dealers43%-18
231A&PGrocery Chains43%-23
236Optimum (iO)/CablevisionTV Service42%6
236VerizonInternet Service42%5
236EarthLinkInternet Service42%5
236AetnaHealth Plans42%-6
236CitigroupCredit Cards42%-10
236LenovoComputers42%-13
236BlackboardSoftware42%-14
236Bank of AmericaBanks42%-14
244Dish Network/EchoStarTV Service41%6
244AT&TInternet Service41%4
244Anthem (BCBS)Health Plans41%-7
244Days InnHotels41%-12
244TravelersInsurance Carriers41%-21
249Cox CommunicationsTV Service40%5
249CitibankBanks40%-16
249DHLParcel Delivery40%-20
252Cox CommunicationsInternet Service39%3
252SprintWireless Carriers39%-7
252Empire (BCBS)Health Plans39%-9
252CIGNAHealth Plans39%-9
252Residence InnHotels39%-14
257US CellularWireless Carriers38%-8
257Fifth ThirdBanks38%-17
259US AirwaysAirlines36%-15
260Time WarnerInternet Service31%-5
260QwestInternet Service31%-6
260HSBCBanks31%-25
263Charter CommunicationsInternet Service29%-7
264HSBCCredit Cards27%-24
265ComcastInternet Service26%-10
266Time Warner CableTV Service25%-11
267ComcastTV Service24%-12
268Charter CommunicationsTV Service24%-12

2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011

2013 TEMKIN Trust RATINGS

To generate the 2013 TTR, we asked 10,000 U.S. consumers to rate their recent interactions with 246 companies across 19 industries.We published an overview of the results on this blog post. You can also purchase the dataset for $295.

1USAAInsurance carrier79%23
1USAABank79%30
3A credit unionBank77%27
4PublixGrocery chain73%11
5H.E.B.Grocery chain72%10
6Amazon.comRetailer70%14
6USAACredit card issuer70%25
8Trader Joe'sGrocery chain69%7
8Charles SchwabInvestment firm69%11
8Sam's ClubRetailer69%13
11Hy-VeeGrocery chain68%6
12State FarmInsurance carrier67%11
12AldiGrocery chain67%5
12AdvantageRental car agency67%15
12WalgreensRetailer67%10
16CostcoRetailer66%9
16Chick-fil-AFast food chain66%10
16MarriottHotel chain66%8
16ToyotaAuto dealer66%9
20Save-a-LotGrocery chain65%3
20ScottradeInvestment firm65%7
20ShopRiteGrocery chain65%3
20Ace HardwareRetailer65%8
20TriCareHealth plan65%22
25Ameriprise FinancialInvestment firm64%6
25Holiday Inn ExpressHotel chain64%7
25Alaska AirlinesAirline64%16
28KrogerGrocery chain63%1
28Dairy QueenFast food chain63%7
28Courtyard By MarriottHotel chain63%6
28HiltonHotel chain63%6
32Kaiser PermanenteHealth plan62%20
32QVCRetailer62%6
32AutoZoneRetailer62%6
32NordstromRetailer62%5
32SubwayFast food chain62%6
32ElectroluxAppliance maker62%9
38Dunkin' DonutsFast food chain61%6
38Little Caesar'sFast food chain61%6
38VanguardInvestment firm61%3
38HondaAuto dealer61%5
38Home DepotRetailer61%5
38Fidelity InvestmentsInvestment firm61%3
38A credit unionInvestment firm61%3
38BJ's Wholesale ClubRetailer61%4
38La QuintaHotel chain61%4
38Southwest AirlinesAirline61%13
38AppleComputer maker61%9
38Lowe'sRetailer61%4
38Edward JonesInvestment firm61%2
51Sonic Drive-InFast food chain60%5
51Winn-DixieGrocery chain60%-2
51Apple (for software)Software firm60%7
51Giant EagleGrocery chain60%-2
51UPSParcel delivery service60%3
51Piggly WigglyGrocery chain60%-2
51Bed Bath & BeyondRetailer60%3
51StaplesRetailer60%3
51Comfort InnHotel chain60%2
51Best WesternHotel chain60%2
61BMWAuto dealer59%3
61HyundaiAuto dealer59%3
61Rite AidRetailer59%3
61Hampton InnHotel chain59%2
61Dollar GeneralRetailer59%2
61Dollar TreeRetailer59%2
61Fairfield InnHotel chain59%2
61StarbucksFast food chain59%3
61Coventry Health CareHealth plan59%16
61GoogleSoftware firm59%6
61CVSRetailer59%2
72True ValueRetailer58%2
72Whole FoodsGrocery chain58%-4
72O'Reilly Auto PartsRetailer58%2
72SamsungAppliance maker58%6
72Pizza HutFast food chain58%2
72JetBlue AirlinesAirline58%10
72American ExpressCredit card issuer58%13
72Crowne PlazaHotel chain58%0
72AlbertsonsGrocery chain58%-5
81Kohl'sRetailer57%1
81FedExParcel delivery service57%0
81Family DollarRetailer57%0
81QuiznosFast food chain57%1
81TargetRetailer57%0
81AAAInsurance carrier57%1
87CompaqComputer maker56%4
87HyattHotel chain56%-1
87Old NavyRetailer56%0
87SafewayGrocery chain56%-6
87TD BankBank56%7
87FordAuto dealer56%-1
87SonySoftware firm56%3
87Macy'sRetailer56%-1
87Wendy'sFast food chain56%0
87Advance Auto PartsRetailer56%-1
87SearsRetailer56%-1
98DodgeAuto dealer55%-1
98HardeesFast food chain55%0
98TD AmeritradeInvestment firm55%-3
98PetSmartRetailer55%-1
98US Postal ServiceParcel delivery service55%-2
98EnterpriseRental car agency55%3
98Arby'sFast food chain55%-1
98GameStopRetailer55%-2
98AllstateInsurance carrier55%-1
98Domino'sFast food chain55%-1
98Hewlett-PackardComputer maker55%3
98Barnes & NobleRetailer55%-2
98Merrill LynchInvestment firm55%-4
98Office DepotRetailer55%-2
112NationwideInsurance carrier54%-2
112eBayRetailer54%-2
112AvisRental car agency54%2
112BlackboardSoftware firm54%1
112SymantecSoftware firm54%1
112RegionsBank54%5
112AirTran AirwaysAirline54%6
112Burger KingFast food chain54%-2
112TracFoneWireless carrier54%12
121GEICOInsurance carrier53%-3
121PNCBank53%4
121Toys 'R' UsRetailer53%-3
121MicrosoftSoftware firm53%1
121Stop & ShopGrocery chain53%-9
121GapRetailer53%-3
121ING DirectBank53%4
121US BancorpBank53%4
121Holiday InnHotel chain53%-4
121MetLifeInsurance carrier53%-3
121AcerComputer maker53%1
121MarshallsRetailer53%-4
121Wells Fargo AdvisorsInvestment firm53%-6
121The HartfordInsurance carrier53%-3
135ChevroletAuto dealer52%-4
135Continental AirlinesAirline52%4
135OfficeMaxRetailer52%-4
135DiscoverCredit card issuer52%7
135SunTrust BankBank52%3
140WhirlpoolAppliance maker51%-1
140NissanAuto dealer51%-5
140BoschAppliance maker51%-1
140TravelersInsurance carrier51%-5
140E*TRADEInvestment firm51%-7
145SonyComputer maker50%-2
145FarmersInsurance carrier50%-6
145IntuitSoftware firm50%-3
145ProgressiveInsurance carrier50%-6
145ING DirectInvestment firm50%-9
145American FamilyInsurance carrier50%-6
151KFCFast food chain49%-6
151LGAppliance maker49%-3
151ToshibaAppliance maker49%-3
151Apple StoreRetailer49%-7
151BudgetRental car agency49%-3
151ActivisionSoftware firm49%-3
151AdobeSoftware firm49%-4
151Food LionGrocery chain49%-13
151US BankCredit card issuer49%4
151ToshibaComputer maker49%-3
151DollarRental car agency49%-4
162DellComputer maker48%-4
162Jack in the BoxFast food chain48%-8
162JCPenneyRetailer48%-8
162ChryslerAuto dealer48%-9
162RossRetailer48%-9
162Empire (BCBS)Health plan48%5
162MSNInternet service provider48%12
162HertzRental car agency48%-5
162LenovoComputer maker48%-4
171MetroPCSWireless carrier47%6
172Liberty MutualInsurance carrier46%-9
172MedicareHealth plan46%4
172Best BuyRetailer46%-11
172Taco BellFast food chain46%-10
172GEAppliance maker46%-7
177Morgan Stanley Smith BarneyInvestment firm45%-13
177T.J. MaxxRetailer45%-11
177KmartRetailer45%-11
177US CellularWireless carrier45%4
177Quality InnHotel chain45%-12
177Delta/Northwest AirlinesAirline45%-3
177ChaseBank45%-5
177GatewayComputer maker45%-7
185AOLInternet service provider44%9
185Wells FargoCredit card issuer44%-1
185KiaAuto dealer44%-12
185ChaseCredit card issuer44%-1
185EarthLinkInternet service provider44%9
185American AirlinesAirline44%-4
185AlamoRental car agency44%-9
192McDonaldsFast food chain43%-12
192Wal-MartRetailer43%-13
192CitizensBank43%-7
192Days InnHotel chain43%-15
196Capital OneBank42%-7
196CablevisionInternet service provider42%7
196Verizon WirelessWireless carrier42%1
196MedicaidHealth plan42%-1
196Bank of AmericaCredit card issuer42%-3
1967-ElevenRetailer42%-15
196Road RunnerInternet service provider42%6
203RadioShackRetailer41%-15
203HumanaHealth plan41%-2
203McAfeeSoftware firm41%-12
203CitigroupCredit card issuer41%-5
207Wells FargoBank40%-9
207DirecTVTV service provider40%8
207Capital OneCredit card issuer40%-5
207eMachinesComputer maker40%-12
207Virgin MobileWireless carrier40%-1
207AetnaHealth plan40%-3
213AT&TWireless carrier39%-2
213CIGNAHealth plan39%-4
215Blue Shield of CaliforniaHealth plan38%-4
215Health NetHealth plan38%-5
215Dish Network/EchoStarTV service provider38%6
215Motel 6Hotel chain38%-19
215SprintWireless carrier38%-3
220AT&TTV service provider37%6
220Anthem (BCBS)Health plan37%-6
220Highmark (BCBS)Health plan37%-6
220Bank of AmericaBank37%-12
220Fifth ThirdBank37%-12
220CitibankBank37%-13
220United HealthcareHealth plan37%-6
227Bright House NetworksTV service provider36%4
227United AirlinesAirline36%-12
227AT&TInternet service provider36%1
227Optimum (iO)/CablevisionTV service provider36%4
22721st CenturyInsurance carrier36%-20
232T-MobileWireless carrier35%-6
233CareFirst (BCBS)Health plan34%-8
233VerizonTV service provider34%2
233VerizonInternet service provider34%-2
236QwestInternet service provider31%-4
237ComcastInternet service provider30%-5
237CoxInternet service provider30%-6
237Charter CommunicationsInternet service provider30%-6
240ComcastTV service provider27%-5
241Time Warner CableTV service provider25%-7
241US AirwaysAirline25%-23
241Charter CommunicationsTV service provider25%-7
244Cox CommunicationsTV service provider22%-10
244HSBCBank22%-27
246HSBCCredit card issuer20%-25

2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011

2012 TEMKIN Trust RATINGS

To generate the 2012 TTR, we asked 10,000 U.S. consumers to rate their recent interactions with 206 companies across 18 industries. We published an overview of the results on this blog post. You can also purchase the dataset for $295.

RankCompanyIndustryTemkin Trust Ratings (TTR)Company TTR versus Industry TTR
1USAAInsurance78%21.7
2A credit unionBank75%29.6
3H.E.B.Grocery73%11.9
3USAABank73%27.6
5PublixGrocery72%10.6
6Chik-fil-AFast Food71%17.9
6Sam's ClubRetail71%13.6
6USAACredit cards71%34.4
9Hy-VeeGrocery70%8.6
10BMWAuto dealer69%15.3
11AldiGrocery67%5.7
11Amazon.comRetail67%9.3
13PNCBank66%20.7
13Lowe'sRetail66%8.2
15Hampton InnHotel chain65%10.3
15ShopRiteGrocery65%4.1
15BJ's Wholesale ClubRetail65%7.6
18HyattHotel chain64%9.1
19State FarmInsurance63%7.5
19CVSRetail63%5.6
19KrogerGrocery63%1.6
19StarbucksFast Food63%9.5
19WalgreensRetail63%5.2
19Southwest AirlinesAirline63%18.1
25A credit unionInvestments62%4.9
25Whole FoodsGrocery62%0.9
25AppleComputer maker62%10.8
25Barnes & NobleRetail62%4.5
25MarriottHotel chain62%6.4
30SubwayFast Food61%7.9
30TargetRetail61%3.9
30Charles SchwabInvestments61%3.7
30JCPenneyRetail61%3.3
30Winn-DixieGrocery61%-0.7
35Save-a-LotGrocery60%-1.3
35Home DepotRetail60%2.7
35VanguardInvestments60%2.6
35Pizza HutFast Food60%6.3
35Holiday InnHotel chain60%4.5
40CostcoRetail59%1.9
40ING DirectInvestments59%1.8
40Dunkin' DonutsFast Food59%5.9
40Courtyard By MarriottHotel chain59%3.8
40FedExParcel delivery59%1.9
40AAAInsurance59%2.8
46BoschAppliances58%5.6
46Food LionGrocery58%-3.1
46JetBlue AirlinesAirline58%13.8
46HiltonHotel chain58%2.9
46ING DirectBank58%12.3
46LGAppliances58%5.1
46Stop & ShopGrocery58%-3.6
53UPSParcel delivery57%0.4
53Comfort InnHotel chain57%2.1
53Kohl'sRetail57%-0.1
53Holiday Inn ExpressHotel chain57%2.0
53Fidelity InvestmentsInvestments57%-0.2
53Giant EagleGrocery57%-4.2
53FordAuto dealer57%3.2
53Sonic Drive-InFast Food57%3.7
53E*TRADEInvestments57%-0.4
53ChevroletAuto dealer57%3.1
53Kaiser PermanenteHealth plan57%15.6
64NationwideInsurance56%0.4
64TriCareHealth plan56%15.1
64Edward JonesInvestments56%-1.3
64US Postal ServiceParcel delivery56%-1.0
64DollarCar rental56%7.9
64ToyotaAuto dealer56%2.1
64TD AmeritradeInvestments56%-1.6
64Best WesternHotel chain56%0.6
64SafewayGrocery56%-5.7
73StaplesRetail55%-2.3
73Office DepotRetail55%-2.3
73Little Caesar'sFast Food55%1.6
73Macy'sRetail55%-2.9
73Arby'sFast Food55%1.2
73AllstateInsurance55%-1.5
79eBayRetail54%-3.0
79Toys 'R' UsRetail54%-3.2
79SonyComputer maker54%2.7
82Domino'sFast Food53%0.1
82WhirlpoolAppliances53%0.7
82Fifth ThirdBank53%7.9
82Dairy QueenFast Food53%-0.1
82ProgressiveInsurance53%-2.8
82Merrill LynchInvestments53%-4.3
82US CellularWireless53%12.1
82SamsungAppliances53%0.1
82Ameriprise FinancialInvestments53%-4.6
82ToshibaComputer maker53%1.4
82Old NavyRetail53%-4.8
82ToshibaAppliances53%-0.1
94LenovoComputer maker52%0.8
94Morgan Stanley Smith BarneyInvestments52%-5.6
94American ExpressCredit cards52%15.1
94Wendy'sFast Food52%-1.9
98DHLParcel delivery51%-5.5
98eMachinesComputer maker51%0.1
98Rite AidRetail51%-6.0
98American FamilyInsurance51%-4.7
98Liberty MutualInsurance51%-4.7
98HondaAuto dealer51%-2.7
98The HartfordInsurance51%-4.8
98GEICOInsurance51%-4.9
98Wal-MartRetail51%-6.9
107AlamoCar rental50%2.3
107Piggly WigglyGrocery50%-11.0
107Hewlett-PackardComputer maker50%-1.3
107FarmersInsurance50%-6.0
107HertzCar rental50%1.8
107GEAppliances50%-2.9
107AlbertsonsGrocery50%-11.6
107SunTrust BankBank50%4.1
115Taco BellFast Food49%-3.9
115MedicareHealth plan49%8.3
115CompaqComputer maker49%-2.1
115TracFoneWireless49%8.4
115SearsRetail49%-8.1
115AirTran AirwaysAirline49%4.6
115Best BuyRetail49%-8.6
115DiscoverCredit cards49%12.1
115BudgetCar rental49%0.4
115Bright House NetworksTV service49%14.7
125DellComputer maker48%-3.2
125RegionsBank48%2.6
125MetLifeInsurance48%-7.9
125AcerComputer maker48%-3.6
125Jack in the BoxFast Food48%-5.6
125Wells Fargo AdvisorsInvestments48%-9.7
125KFCFast Food48%-5.8
132McDonaldsFast Food47%-6.1
132EnterpriseCar rental47%-1.0
132Burger KingFast Food47%-6.3
132US BancorpBank47%1.0
136TD BankBank46%0.8
136KmartRetail46%-11.1
136Alaska AirlinesAirline46%1.1
139GatewayComputer maker45%-6.4
139TravelersInsurance45%-11.2
141DodgeAuto dealer44%-9.5
141NissanAuto dealer44%-10.0
141HardeesFast Food44%-9.7
141Empire (BCBS)Health plan44%2.5
141US BankCredit cards44%6.9
146KiaAuto dealer43%-10.6
146Dish Network/EchoStarTV service43%9.4
146Wells Fargo/ Wachovia BankBank43%-2.3
146ChryslerAuto dealer43%-10.7
14621st CenturyInsurance43%-13.1
146Motel 6Hotel chain43%-12.3
146RadioShackRetail43%-14.5
153Virgin MobileWireless42%1.5
153AOLInternet service42%8.2
153Blue Shield of CaliforniaHealth plan42%1.1
153SprintWireless42%1.3
153HumanaHealth plan42%0.7
153CablevisionInternet service42%7.6
153Highmark (BCBS)Health plan42%0.6
160ChaseCredit cards41%4.8
160MedicaidHealth plan41%0.1
160ChaseBank41%-5.0
163MSNInternet service40%6.3
163Verizon WirelessWireless40%-0.6
163United AirlinesAirline40%-4.2
163CitizensBank40%-5.6
163AvisCar rental40%-8.2
163AT&TWireless40%-1.2
163Cox CommunicationTV service40%5.8
170DirecTVTV service39%5.3
170Wells FargoCredit cards39%2.3
170HyundaiAuto dealer39%-15.2
173HSBCBank38%-7.4
173Continental AirlinesAirline38%-6.5
173United HealthcareHealth plan38%-3.3
176AT&TTV service37%3.6
176Days InnHotel chain37%-18.1
176VerizonInternet service37%3.0
176Optimum (iO)/CablevisionTV service37%3.0
180AT&TInternet service36%2.3
180American AirlinesAirline36%-8.1
180T-MobileWireless36%-4.8
180Super 8Hotel chain36%-19.1
180AetnaHealth plan36%-5.4
185VerizonTV service34%-0.1
185Cox CommunicationsInternet service34%-0.5
187Delta/Northwest AirlinesAirline33%-11.6
188Road RunnerInternet service32%-1.8
189ComcastInternet service31%-2.8
189Capital OneBank31%-14.6
191Anthem (BCBS)Health plan30%-10.7
191EarthLinkInternet service30%-3.9
191US AirwaysAirline30%-14.4
191CIGNAHealth plan30%-11.2
191Capital OneCredit cards30%-6.8
191Health NetHealth plan30%-11.4
197QwestInternet service29%-4.7
198ComcastTV service28%-6.0
199Time Warner CableTV service27%-7.3
200HSBCCredit cards26%-10.4
200Bank of AmericaCredit cards26%-10.7
202CitibankBank23%-22.3
202Bank of AmericaBank23%-22.6
204Charter CommunicationsInternet service21%-13.4
205CitigroupCredit cards19%-17.6
206Charter CommunicationsTV service16%-18.3

2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011

2011 TEMKIN Trust RATINGS

To generate the 2011 TTR, we asked 10,000 U.S. consumers to rate their recent interactions with 143 companies across 12 industries. We published an overview of the results on this blog post. You can also purchase the dataset for $295.

RankCompanyIndustryTemkin Trust Ratings (TTR)Company TTR versus Industry TTR
1USAAInsurance78%22
2A credit unionBank75%30
3H.E.B.Grocery73%12
3USAABank73%28
5PublixGrocery72%11
6Chik-fil-AFast Food71%18
6Sam's ClubRetail71%14
6USAACredit cards71%34
9Hy-VeeGrocery70%9
10BMWAuto dealer69%15
11AldiGrocery67%6
11Amazon.comRetail67%9
13PNCBank66%21
13Lowe'sRetail66%8
15Hampton InnHotel chain65%10
15ShopRiteGrocery65%4
15BJ's Wholesale ClubRetail65%8
18HyattHotel chain64%9
19State FarmInsurance63%7
19CVSRetail63%6
19KrogerGrocery63%2
19StarbucksFast Food63%9
19WalgreensRetail63%5
19Southwest AirlinesAirline63%18
25A credit unionInvestments62%5
25Whole FoodsGrocery62%1
25AppleComputer maker62%11
25Barnes & NobleRetail62%4
25MarriottHotel chain62%6
30SubwayFast Food61%8
30TargetRetail61%4
30Charles SchwabInvestments61%4
30JCPenneyRetail61%3
30Winn-DixieGrocery61%-1
35Save-a-LotGrocery60%-1
35Home DepotRetail60%3
35VanguardInvestments60%3
35Pizza HutFast Food60%6
35Holiday InnHotel chain60%4
40CostcoRetail59%2
40ING DirectInvestments59%2
40Dunkin' DonutsFast Food59%6
40Courtyard By MarriottHotel chain59%4
40FedExParcel delivery59%2
40AAAInsurance59%3
46BoschAppliances58%6
46Food LionGrocery58%-3
46JetBlue AirlinesAirline58%14
46HiltonHotel chain58%3
46ING DirectBank58%12
46LGAppliances58%5
46Stop & ShopGrocery58%-4
53UPSParcel delivery57%0
53Comfort InnHotel chain57%2
53Kohl'sRetail57%0
53Holiday Inn ExpressHotel chain57%2
53Fidelity InvestmentsInvestments57%0
53Giant EagleGrocery57%-4
53FordAuto dealer57%3
53Sonic Drive-InFast Food57%4
53E*TRADEInvestments57%0
53ChevroletAuto dealer57%3
53Kaiser PermanenteHealth plan57%16
64NationwideInsurance56%0
64TriCareHealth plan56%15
64Edward JonesInvestments56%-1
64US Postal ServiceParcel delivery56%-1
64DollarCar rental56%8
64ToyotaAuto dealer56%2
64TD AmeritradeInvestments56%-2
64Best WesternHotel chain56%1
64SafewayGrocery56%-6
73StaplesRetail55%-2
73Office DepotRetail55%-2
73Little Caesar'sFast Food55%2
73Macy'sRetail55%-3
73Arby'sFast Food55%1
73AllstateInsurance55%-1
79eBayRetail54%-3
79Toys 'R' UsRetail54%-3
79SonyComputer maker54%3
82Domino'sFast Food53%0
82WhirlpoolAppliances53%1
82Fifth ThirdBank53%8
82Dairy QueenFast Food53%0
82ProgressiveInsurance53%-3
82Merrill LynchInvestments53%-4
82US CellularWireless53%12
82SamsungAppliances53%0
82Ameriprise FinancialInvestments53%-5
82ToshibaComputer maker53%1
82Old NavyRetail53%-5
82ToshibaAppliances53%0
94LenovoComputer maker52%1
94Morgan Stanley Smith BarneyInvestments52%-6
94American ExpressCredit cards52%15
94Wendy'sFast Food52%-2
98DHLParcel delivery51%-6
98eMachinesComputer maker51%0
98Rite AidRetail51%-6
98American FamilyInsurance51%-5
98Liberty MutualInsurance51%-5
98HondaAuto dealer51%-3
98The HartfordInsurance51%-5
98GEICOInsurance51%-5
98Wal-MartRetail51%-7
107AlamoCar rental50%2
107Piggly WigglyGrocery50%-11
107Hewlett-PackardComputer maker50%-1
107FarmersInsurance50%-6
107HertzCar rental50%2
107GEAppliances50%-3
107AlbertsonsGrocery50%-12
107SunTrust BankBank50%4
115Taco BellFast Food49%-4
115MedicareHealth plan49%8
115CompaqComputer maker49%-2
115TracFoneWireless49%8
115SearsRetail49%-8
115AirTran AirwaysAirline49%5
115Best BuyRetail49%-9
115DiscoverCredit cards49%12
115BudgetCar rental49%0
115Bright House NetworksTV service49%15
125DellComputer maker48%-3
125RegionsBank48%3
125MetLifeInsurance48%-8
125AcerComputer maker48%-4
125Jack in the BoxFast Food48%-6
125Wells Fargo AdvisorsInvestments48%-10
125KFCFast Food48%-6
132McDonaldsFast Food47%-6
132EnterpriseCar rental47%-1
132Burger KingFast Food47%-6
132US BancorpBank47%1
136TD BankBank46%1
136KmartRetail46%-11
136Alaska AirlinesAirline46%1
139GatewayComputer maker45%-6
139TravelersInsurance45%-11
141DodgeAuto dealer44%-10
141NissanAuto dealer44%-10
141HardeesFast Food44%-10
141Empire (BCBS)Health plan44%2
141US BankCredit cards44%7
146KiaAuto dealer43%-11
146Dish Network/EchoStarTV service43%9
146Wells Fargo/ Wachovia BankBank43%-2
146ChryslerAuto dealer43%-11
14621st CenturyInsurance43%-13
146Motel 6Hotel chain43%-12
146RadioShackRetail43%-15
153Virgin MobileWireless42%1
153AOLInternet service42%8
153Blue Shield of CaliforniaHealth plan42%1
153SprintWireless42%1
153HumanaHealth plan42%1
153CablevisionInternet service42%8
153Highmark (BCBS)Health plan42%1
160ChaseCredit cards41%5
160MedicaidHealth plan41%0
160ChaseBank41%-5
163MSNInternet service40%6
163Verizon WirelessWireless40%-1
163United AirlinesAirline40%-4
163CitizensBank40%-6
163AvisCar rental40%-8
163AT&TWireless40%-1
163Cox CommunicationTV service40%6
170DirecTVTV service39%5
170Wells FargoCredit cards39%2
170HyundaiAuto dealer39%-15
173HSBCBank38%-7
173Continental AirlinesAirline38%-7
173United HealthcareHealth plan38%-3
176AT&TTV service37%4
176Days InnHotel chain37%-18
176VerizonInternet service37%3
176Optimum (iO)/CablevisionTV service37%3
180AT&TInternet service36%2
180American AirlinesAirline36%-8
180T-MobileWireless36%-5
180Super 8Hotel chain36%-19
180AetnaHealth plan36%-5
185VerizonTV service34%0
185Cox CommunicationsInternet service34%0
187Delta/Northwest AirlinesAirline33%-12
188Road RunnerInternet service32%-2
189ComcastInternet service31%-3
189Capital OneBank31%-15
191Anthem (BCBS)Health plan30%-11
191EarthLinkInternet service30%-4
191US AirwaysAirline30%-14
191CIGNAHealth plan30%-11
191Capital OneCredit cards30%-7
191Health NetHealth plan30%-11
197QwestInternet service29%-5
198ComcastTV service28%-6
199Time Warner CableTV service27%-7
200HSBCCredit cards26%-10
200Bank of AmericaCredit cards26%-11
202CitibankBank23%-22
202Bank of AmericaBank23%-23
204Charter CommunicationsInternet service21%-13
205CitigroupCredit cards19%-18
206Charter CommunicationsTV service16%-18

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